Magdalena Myszkowska
Customer Service Specialit With French And English
Wroclaw
Summary
I am looking for a job that would allow me to use my already acquired language competences and at the same time give me the opportunity to gain new experiences and skills.
Overview
2026
2026
years of professional experience
Work History
HR Specialist With French and English
Parker Hannifin
05.2018 - Current
- Customer support in French and English.
- Settlement of clients' travel and business expenses.
- Communicating with clients to clarify financial issues.
- Monitoring payment deadlines and invoice verification.
- Preparation of financial reports, balance sheets and monthly statements.
Junior Payroll Specialist With French and English
HP Global Business Center
12.2015 - 10.2017
- Customer service in French and English (mainly by telephone).
- Providing information to employees regarding salaries and benefits.
- Entering data on working time, holidays, sick leave, etc.
- Resolving HR issues.
- Maintaining and updating confidentiality of all payroll information and records.
- Assisting employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
Customer Service Representative
IBM Global Services Delivery Center
12.2014 - 09.2015
- Customer support in French and English(helpdesk).
- Support for phone calls, chat and emails.
- Troubleshooting technical issues with customer equipment (computer issues). Performing basic on-line diagnostics.
- Separating cases and directing them to the appropriate teams.
- Preparation of documentation and reports as required.
- Maintaining order in documentation and archiving of materials.
- Managing high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Au Pair
French Family
05.2014 - 12.2014
- Enhancing family's daily routine by providing attentive childcare and maintaining a safe, nurturing environment.
- Fostering positive relationships with host family members, creating a harmonious living situation for all involved.
- Transporting children safely to school, activities and appointments on time.
- Playing games, worked on puzzles, and read books to young children.
- Helping children complete homework assignments and school projects.
- Assisting with housework such as laundry and cooking.
Au Pair
French Family
06.2013 - 08.2013
- Acting as a responsible role model by demonstrating respect, kindness, and healthy habits to the host family's children.
- Maintaining open communication with parents regarding their children's progress, needs, and any concerns that arose during the au pair placement period.
- Keeping children's areas neat and clean.
- Implementing creative activities that stimulated child development in areas such as motor skills, cognitive abilities, and social interactions.
Seller
DH Astra
- Working as a seller in a store selling products for pregnant women.
- Customer service, providing information about products and promotions.
- Maintaining order in the store.
- Operating a payment terminal handling and cash payments.
Receptionist
Hotel Jasek
- Greeting incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolving customer problems and complaints.
- Handling cash transactions and maintained sales and payments records accurately.
- Corresponding with clients through email, telephone, or postal mail.
- Managing multiple tasks and met time-sensitive deadlines.
Waitress
Hotel Jasek
- Work as a waitress during special events like weddings.
Language Translator
WKS Śląsk Koszykówka
- Assisting in translation at international tournaments (France, Belgium, Italy) involving youth teams.
- Assisting in translation and mentoring international teams participating in basketball tournaments organized by WKS Slask.
- Guiding foreign teams around Wrocław and exploring polish culture.
Education
High School Diploma -
Liceum Ogólnokształcące Nr VIII Im. Bolesława Krzywoustego
Skills
- Customer service at the highest level
- High sense of responsibility
- Very good work organization
- Problem-solving skills
- Knowledge of accounting systems
- Reliability and accuracy
- Ability to use the program SAP
- Knowledge of MS Office, MS Excel
- High personal culture
- Ability to learn quickly
Accomplishments
- French language course, level C1 at Campus
Languages Paris - Courses organized by the VMEH Association in Paris (which trains and coordinates the work of volunteers who help patients and their families in hospital wards). The courses I completed focused on the skills of establishing contacts with seriously ill people and their families who need support.
- Driving license cat B
Timeline
HR Specialist With French and English
Parker Hannifin
05.2018 - Current
Junior Payroll Specialist With French and English
HP Global Business Center
12.2015 - 10.2017
Customer Service Representative
IBM Global Services Delivery Center
12.2014 - 09.2015
Au Pair
French Family
05.2014 - 12.2014
Au Pair
French Family
06.2013 - 08.2013
Seller
DH Astra
Receptionist
Hotel Jasek
Waitress
Hotel Jasek
Language Translator
WKS Śląsk Koszykówka
High School Diploma -
Liceum Ogólnokształcące Nr VIII Im. Bolesława Krzywoustego
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