Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Hobbies and Interests
Disclaimer
Affiliations
Hobbes
Timeline
Generic

Magdalena Postek

Warsaw

Summary

Self-motivated top performer with strong analytical skills. Accomplished KYC Analyst with 3 years of extensive experience in anti-money laundering and customer due diligence. Passionate about latest technology and incorporating IT innovations into the operational framework.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Seller Onboarding Associate

Amazon
04.2021 - 12.2024
  • Help new sellers in the process of on boarding on Amazon selling platform
  • Part of the KYC verification process, ensuring compliance of documentation and vetting vendors for risk evaluation.
  • Perform complex data analysis and evaluate High Risk Third Parties to detect Modus Operandi and its successful application into internal screening procedures

Marriott Customer Engagement Associate

Luxury Travel Reservations Marriott
10.2019 - 03.2021
  • Maintain a high-volume workload within a fast paced environment. Assisted an average of 50 customers per day and consistently met performance benchmarks in all areas (speed, accuracy and volume).
  • Educated clients on Loyalty program as well as navigation of their accounts on the website
  • Helped company attain the highest client service ratings (as determined by external auditors) - earned avg. 90% marks in all categories including communication skills, listening skills, problem resolution and politeness.

Airbnb Customer Service Experience

Voxpro /Telus Int
01.2019 - 09.2019
  • Manage large amounts of incoming calls, communicating with customer via different channels: messaging, live chat, emails, outbound calls
  • Work cross-functionally with Trust and Safety, Technical Department and Legal Team on detection of the issues related to harmful customer behavior eg. fraud, bug, GDPR compliance
  • Follow communication procedures, guidelines and notices as per workflow searching relevant articles in local Library
  • Keep records of customer interactions, update customer accounts and file documents

Project Manager for Inbound TO/ Event Agency

Tripletto. Start up owner
01.2013 - 06.2017
  • Providing video/graphic presentation for a tender bidding, cooperate with sales team in negotiating final contracts for MICE/TMC
  • Event planning for MICE / Incentive Agencies eg. develop events plans, identify client needs project specific, researching subcontractors offers
  • Craft personalised Event programme / Itinerary and manage it to on-time, on budget completion

Customer Service Executive

SABRE Sp. z o.o.
01.2010 - 01.2012
  • Preparation of daily reports of partners account for the proceeds from book of business for each partner and on the spot resolution of any miscalculation
  • First line phone and web support for partners: airlines, hotel chains, car rental, local tour operators
  • Controlled Financial agreements, ensuring the proper and timely accounts update in the database

Education

Associate of Science - Tools and Methods of Software Engineering

Warsaw University of Technology
Warsaw, Poland
06-2012

MBA - Tourism and Recreation

Warsaw University of Physical Education
Warsaw
02-2004

Diploma - International Commerce Management

Portobello College Dublin
Dublin
01.2001

High School Diploma -

Post Secondary School of Economics
Warsaw, Poland
06-1998

Skills

    Communication skills

  • Dealt professionally and calmly with customer complaints facilitating the satisfaction of parties involved mediating between stakeholders and Auditors, making sure all regulations and guidelines are met
  • Composed and prepared routine correspondence conversed via different channels video conference/ chat/ phone in English Spanish and Polish
  • Natural talent for communicating effectively with people from diverse cultures and backgrounds enhanced through working at a variety of multi-national projects

    • Data Analyst and Reporting

  • Exceptional attention to details, had not missed red strikes more then 2 times per year just during preliminary CIP screening
  • Familiar with techniques of raw data processing, used R programming to extract coherent online data into Excel files for reporting
  • As the Market Coordinator blended my technical knowledge and conversational skills in different languages to coordinate international project Participated in cross-department projects (Sales, Marketing, R&D) Processed data, translated, complied and presented a surveys reports and customers` feedback, recommended follow-up action

    • Technical & Administrative

  • Highly computer literate with emphasis on on-line programmes and applications Practical knowledge of CRM Salesforce, Microsoft Office Excel (extended with ECDL advanced/ VBA excel)
  • Administration skills: shorthand notation, basic accounting – certificate in Economics (Banking sector)
  • Experienced in successful planning and managing complex projects within agreed timescale and budget, has a certificate Prince basic project management

Certification

  • 2008 ECDL Advanced Course in Microsoft Application
  • 2012 Prince Project Management Cert. (Warsaw Institute of Technology)
  • 2013 SEO Analytics Oxford Institute of Marketing
  • 2020 Front End Developer Microsoft
  • 2023 Python Course (Future Collars online)

LANGUAGES

Polish- native
English- fluent, CAE certificate, TEFL certificate
German- intermediate
Spanish- advanced, Dele Diploma Basico, Camara de Madrid Certificado Superior en Turismo

Hobbies and Interests

Photography, IT technology, e-marketing, business analysis, travel, video games

Disclaimer

Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych do realizacji procesu rekrutacji zgodnie z ustawą z dnia 10 maja 2018 roku ochronie danych osobowych (Dz.Ustaw z 2018 poz. 1000) oraz zgodnie z Rozporządzeniem Parlamentu Europejskiej Rady (UE) 2016/679 z dnia 27 kwietnia 2016 r.

Affiliations

  • Programming VBA (Comarch), Python(Future Collars)
  • Data Analytics Google 360 (Udemy) Excel Tableu (Pitman)
  • Project management Prince 2 (WIT)

Hobbes

Travel, Web development, Filming, sport

Timeline

Seller Onboarding Associate

Amazon
04.2021 - 12.2024

Marriott Customer Engagement Associate

Luxury Travel Reservations Marriott
10.2019 - 03.2021

Airbnb Customer Service Experience

Voxpro /Telus Int
01.2019 - 09.2019

Project Manager for Inbound TO/ Event Agency

Tripletto. Start up owner
01.2013 - 06.2017

Customer Service Executive

SABRE Sp. z o.o.
01.2010 - 01.2012

Associate of Science - Tools and Methods of Software Engineering

Warsaw University of Technology

MBA - Tourism and Recreation

Warsaw University of Physical Education

Diploma - International Commerce Management

Portobello College Dublin

High School Diploma -

Post Secondary School of Economics

Similar Profiles

CREATE PROFILE
Magdalena Postek