Magdalena Puchalska
Overview
7
7
years of professional experience
Work History
Senior Sales Representative
Zero Gravity
01.2022 - 12.2023
- Prepared personalized offers
- Exceeded sales targets consistently by implementing effective sales strategies and techniques.
- Enhanced client loyalty by providing personalized support and addressing concerns professionally.
- Developed exceptional interpersonal, speaking and listening skills
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Identified customer needs by asking appropriate, open-ended questions.
- Trained new staff.
Sales Representative Manager
My Tours
06.2019 - 09.2023
- Successfully achieved consistently high sales results by employing effective direct selling techniques
- Guided on tour cruises conveying information about visited places and ensuring customers’ safety
- Managed day-to-day operations of the office, overseeing administrative tasks, inventory management, and ensuring a well-organized and efficient workplace.
- Proactively approached and engaged potential customers to promote and sell daily excursions, demonstrating strong interpersonal and communication skills.
- Trained and mentored new sales staff, sharing best practices and sales strategies
Sales Representative
Zero Gravity
11.2019 - 02.2021
- Answered Customer questions about prices and availability and prepared personalized offers.
- Maintained client records.
- Successfully met or surpassed weekly and monthly sales goals.
Customer Service Representative
Hertz
08.2018 - 08.2019
- Handled full complaint process (registration, documentation analysis, correspondence with Customers in Polish and English by mail and phone)
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Cooperated with other sections of Accounting Department
- Managed high-stress situations effectively, maintaining professionalism under pressure.
Summer Camp Counselor
Lindley G. Cook 4-H Camp
06.2017 - 08.2017
- Organized and guided camp activities and projects.
- Managed daily operations of camp programs supervising campers and ensuring their safety.
Education
English Studies (Erasmus)
University of Almeria
English Studies (Erasmus)
University of Dzemal Bijedic
MA - English Studies
Wszechnica Polska
03.2023
BA - American Studies
University of Warsaw
09.2018
Skills
- Network Development
- Selling Techniques
- Effective interpersonal skills
- Adaptability
Languages
Polish
Native or Bilingual
English
Professional Working
Spanish
Limited Working
Italian
Elementary
hobbies and interests
- Traveling, Cultures, Running, Psychology, Environmentalism
Timeline
Senior Sales Representative
Zero Gravity
01.2022 - 12.2023
Sales Representative
Zero Gravity
11.2019 - 02.2021
Sales Representative Manager
My Tours
06.2019 - 09.2023
Customer Service Representative
Hertz
08.2018 - 08.2019
Summer Camp Counselor
Lindley G. Cook 4-H Camp
06.2017 - 08.2017
English Studies (Erasmus)
University of Almeria
English Studies (Erasmus)
University of Dzemal Bijedic
MA - English Studies
Wszechnica Polska
BA - American Studies
University of Warsaw
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