Magdalena Satoła
Kraków
Summary
Professional with background in administrative support, known for high standards and results-driven approach. History of optimizing office operations and contributing to team success. Reliable and adaptable, consistently meeting changing needs. Skilled in organization, communication, and multitasking.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Mail Assistant
Ryanair
09.2024 - Current
- Customer service by replying to emails in English
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
Customer Service
Ryanair
01.2024 - 09.2024
- Operation of Ryanair's customer chat and helpline, working on Amadeus SSP system, booking management
- Provided exceptional customer service, addressing client concerns efficiently and professionally.
Real Time Analyst
ESky
01.2023 - 01.2024
- Time monitoring, creation of agents' work reports, rostering, collaboration with staff, Excel data analysis.
- Assisted in the recruitment process for new hires, providing valuable insights on candidate selection based on real-time analytics expertise.
- Collaborated with management to develop targeted action plans for addressing performance gaps.
- Maximized agent adherence to schedule by implementing real-time adjustments based on call volume fluctuations.
- Enhanced customer satisfaction by monitoring call quality and coaching agents for improvement.
Customer Service
ESky
04.2022 - 01.2023
- Provided excellent customer service by addressing concerns promptly and professionally.
- Managed daily operations for better customer service and increased revenue.
- Maintained standards of quality, timeliness, productivity and customer service.
Office Coordinator
Ubezpieczenia ABM Włodarczyk
08.2021 - 05.2022
- Taking care of the correct circulation of documentation, acquiring new customers, creating a customer profile in the company's database, contacting customers, calculating car and household policies
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
Receptionist
Fitness Platinium
08.2020 - 05.2021
- Customer service, statistics analysis using Microsoft Office programs, meeting sales targets, creating content for social media
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
Bachelors Degree - Human Resources Management
Academy of Finance And Business Vistula
Warsaw, Poland07-2025
High School Diploma -
Liceum Ogólnokształcące Nr.15 Im. Marii Skłodowskiej-Curie
Krakow, Poland04-2020
Skills
- Microsoft Office
- Marketing
- Analytical Thinking
- Time Management
- CRM
- Attention to detail
- Data entry
- Problem-solving
- Office administration
Certification
- ISO 27001, Armatis Polska
- Digital Wellbeing, Armatis Polska
- Excel Bases, Armatis Polska
Languages
Polish
Native language
English
Upper intermediate
B2
Personal Information
Date of Birth: 10/09/2001
Consent
Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych do realizacji procesu rekrutacji zgodnie z Rozporządzeniem Parlamentu Europejskiego i Rady (UE) 2016/679 z dnia 27 kwietnia 2016 r. w sprawie ochrony osób fizycznych w związku z przetwarzaniem danych osobowych i w sprawie swobodnego przepływu takich danych oraz uchylenia dyrektywy 95/46/WE (RODO).
Timeline
Mail Assistant
Ryanair
09.2024 - Current
Customer Service
Ryanair
01.2024 - 09.2024
Real Time Analyst
ESky
01.2023 - 01.2024
Customer Service
ESky
04.2022 - 01.2023
Office Coordinator
Ubezpieczenia ABM Włodarczyk
08.2021 - 05.2022
Receptionist
Fitness Platinium
08.2020 - 05.2021
- ISO 27001, Armatis Polska
- Digital Wellbeing, Armatis Polska
- Excel Bases, Armatis Polska
Bachelors Degree - Human Resources Management
Academy of Finance And Business Vistula
High School Diploma -
Liceum Ogólnokształcące Nr.15 Im. Marii Skłodowskiej-Curie
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