Magdalena Spiss-Cukier

• Documents indexing in SAP VIM, review and monitoring of blocked invoices (A-block), analysis of debit balances reports, discount chasing process, Outlook mailbox administration, accounting corrections in SAP, invoice documents processing, posting of manual entries in SAP, new employees onboarding and individual training conduction

• Attend incoming calls, chats and mails regarding AP queries, T&E queries & VMD queries, respond to any payables related questions and inquiries, troubleshoot and support for the processing team, analysis the query type, processing vendor statements, vendor reminders and balance confirmation letters, checking of data in SAP, maintain Vendor Master Data, new employees onboarding and individual training conduction, ad hoc work commissioned by the client, related to making phone calls in German, setting balances on vendor accounts, negotiations with law firms of client suppliers as part of the collection process

• Vendor and client query handling process for DACH countries, analyzing and validating Purchase Requisitions in Ariba, creating orders and all tasks related to orders, daily contact with vendors and clients, resolution of price discrepancies, analyzing diverse reports, participation in IP Sharing Experience Meeting, checking of data in SAP, Lotus Notes mailbox administration, cooperation with other IBM center in India, new employees onboarding and individual training conduction

• Sending brokerage briefs and preparing offer analyses of individual insurance policies and corporate insurance policies, preparation of various types of listings

• Staff-related issues, preparation of certificates of employment, responding to staff queries concerning HR administration, Microsoft Outlook mailbox administration, archiving personal files, answering phone calls with queries from employees in German, monitoring data in IT systems, checking of data in SAP HR, administration of access to the parking lot

• Preparation of various types of listings, taking minutes of meetings, drafting letters, monitoring property cleaning, determining the scope of property cleaning, making mass payments, updating lists of flat owners, sending out notices, preparation of handover protocol, outgoing mail, archiving documents

• Taking insurance claim reports from customers, collection and verification of documents, initial verification of claim validity and policy coverage, entering reported claims in an IT system, reporting claims on behalf of customers to insurers, supervising claim settlement and deadlines, informing customers of the insurer's decisions, providing explanations on the progress of claims settlement, drawing up appeals from unfavorable decisions of insurers, cooperation with brokers from the Insurance Office, participation in insurance audits, customer visits, cooperation in drawing up claim report forms, preparation of various types of statistics and listings, drawing up opinions and reports for customers

• Taking insurance claim and liability claim reports from customers, verification of the documents submitted, providing explanations about claim settlement and the extent of the required documentation, registration of claims in an IT system, determining and updating outstanding claims provision and the settlement costs, inspecting damage site, determining policy and civil liability, calculating the amount of compensation, making cost estimates, making independent decisions about payment or refusal to pay compensation, verification claims settled by other loss adjusters, drafting documents explaining reasons for refusal to pay compensation, cooperation with experts and underwriters, drafting responses to the appeals of claimants, determining the legitimacy and amount of recourse claims and making recourse claims

• Accepting reports of communication damage from victims, copying and verification of the submitted documents, providing customers with explanations about the procedure of settling claims, definition of policy liability, registration of claims in an IT system, determining and updating outstanding claims provision and the settlement costs, drafting letters to the police and prosecutors, arranging deadlines for payments of compensation to customers, handling mail incoming to the Claims Department, cooperation with legal counsel and drafting refusal to pay compensation, cooperation with underwriters and experts

Monitoring property cleaning, reading water meters, calculation of water consumption, drafting letters, cooperation with service providers, participation in flue review, taking minutes of meetings

• Learned new materials, processes, and programs quickly, obtaining apartment sales offers, arranging visits and presenting properties, preparation of a preliminary contract