Magdalena Ziomek
Gdańsk
Summary
I'm committed to the highest quality of customer service and employee relations. Coordinates schedules, teams and resources to consistently meet customer demands and exceed expectations.
Overview
16
16
years of professional experience
Work History
Regional Service Delivery Manager
Ricoh Business Services Polska Sp. z o.o
05.2022 - Current
Global Accounts Coordinator
Ricoh Business Services Polska Sp. z o.o
07.2018 - 04.2022
- Accounts, closely with Customer and Ricoh Sales and Service coordinating communication between central and local departments on a global scope for the assigned contracts and processes, supporting in escalation management in all business areas(commercial, IMAC-D, incidents, monitoring tools, SLAs, collecting and validating asset data for the global reporting and service reviews purpose, working on Deployment Projects, Product Roadmaps, Customer
- Satisfaction Surveys, Risk-Issues & Contract Obligation
- Compliance, Internal Service Improvement Projects, contributing to inside GAC Team knowledge management through creating, updating and providing onboarding and extended training materials/sessions
Ticket desk Agent
Welcome Airport Services Sp. z o.o
07.2017 - 06.2018
- Dealing with passengers
- Booking tickets, collecting rapports, providing information.
Customer Delivery Specialist
HPE Sp. z o.o
09.2014 - 12.2016
- Dealing with large market–leading customers
- Ensure documents are properly managed
- Collaborate with sale team in managing relations
- Internal with the customer and resellers
- Track and complete lease administration activities
- Internal
Ground Operation Specialist
Skytaxi Sp. z o.o
06.2011 - 09.2012
- Preparing ground handling agreements
- Editing documents Ground
- Operation Manual, verification and implementation of procedures
- Maintaining constant liaison with representatives handling agents, verification of invoices for ground handling services, update information in the database, preparation of ad- hoc operations / charters, managing crew schedule making travel arrangements tickets/hotels for flight crew, engineers and management
Cabin Crew
Airlines, Ryanair/ Swiftair/ OLT
08.2007 - 08.2012
- My role as a cabin crew member was to work in a team environment, ensuring safety of both crew and passengers
- I maintain customer comfort and satisfaction whilst adhering to company regulations and strict policy codes
- I learnt the importance of clear and factual information delivered in a pleasant and confident manner.
Education
Bachelor - Psychology
SWPS University
Skills
- English – B2/C1
- Customer service experience
- Creative & critical thinking
- Problem solving skills
Timeline
Regional Service Delivery Manager
Ricoh Business Services Polska Sp. z o.o
05.2022 - Current
Global Accounts Coordinator
Ricoh Business Services Polska Sp. z o.o
07.2018 - 04.2022
Ticket desk Agent
Welcome Airport Services Sp. z o.o
07.2017 - 06.2018
Customer Delivery Specialist
HPE Sp. z o.o
09.2014 - 12.2016
Ground Operation Specialist
Skytaxi Sp. z o.o
06.2011 - 09.2012
Cabin Crew
Airlines, Ryanair/ Swiftair/ OLT
08.2007 - 08.2012
Bachelor - Psychology
SWPS University
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