Magen Cheiman
Mahebourg
Summary
Dynamic Operations Manager with a proven track record at Anantara Iko Mauritius, excelling in team leadership and guest experience enhancement. Expert in budgeting and cost control, I successfully improved guest satisfaction scores while optimizing operational efficiency. Recognized for developing innovative beverage strategies and fostering a high-performance culture across departments.
Overview
33
33
years of professional experience
Work History
Operations Manager
Anantara Iko Mauritius
Mahebourg
01.2019 - Current
- Oversaw daily operations for a five-star luxury resort, ensuring exceptional guest service and operational efficiency.
- Led a team across multiple departments, focusing on staff development, training, and performance improvement.
- Successfully managed cost controls, budgeting, and revenue optimization.
- Key contributor to improving guest satisfaction scores and operational KPIs.
- Promoted from Beverage Manager to Operations Manager in recognition of leadership and performance.
Bartender
International Cruise Line
- Current
- Delivered premium bar service to international guests on luxury cruise ships.
- Ensured exceptional guest experiences in a fast-paced, high-volume environment.
Bar Supervisor
Four Seasons & Alwali Hotel
- Current
- Played a key role in the opening of luxury properties, establishing bar operations and SOPs.
- Trained and managed a team to deliver world-class service.
Bartender
Seychelles Island Resort
- Current
- Provided high-quality bar service, enhancing guest experiences in a luxury resort setting.
Bar Waiter
Belle Mare Plage, Mauritius
- Current
- Supported bar operations with excellent service and attention to guest needs.
Beverage Manager
Anantara Iko Mauritius
Mahebourg
01.2018 - 01.2019
- Led beverage department during pre-opening phase and operational launch of the resort.
- Developed innovative beverage menus and strategies to enhance guest experiences.
- Managed supplier relationships and ensured quality standards were met.
Restaurant Supervisor
Holiday Inn (Business Hotel)
01.2017 - 01.2018
- Supervised restaurant operations, ensuring high service standards and smooth guest experiences.
- Trained and coached staff to maintain quality and consistency.
- Assisted in cost control and operational efficiency initiatives.
Waiter
La Croix du Sud, Mauritius
01.1993 - 01.1996
- Began hospitality career providing friendly and efficient service in a restaurant environment.
Education
Hamilton College
Mahebourg01-1992
Skills
- Team Leadership & Training
- Hotel Pre-opening & Launch Management
- Budgeting & Cost Control
- Guest Experience Enhancement
- Beverage Operations & Menu Development
- International Hospitality Experience
- Operational Strategy & Process Improvement
References
Available upon request.
Languages
- English
- French
Education And Certifications
Certifications to be added here (e.g., Food & Beverage Management, Leadership Training, etc.)
Affiliations
- Event Planning & Coordination: Regularly organize small social gatherings and professional events, honing skills in logistics, team management, and customer experience
Timeline
Operations Manager
Anantara Iko Mauritius
01.2019 - Current
Beverage Manager
Anantara Iko Mauritius
01.2018 - 01.2019
Restaurant Supervisor
Holiday Inn (Business Hotel)
01.2017 - 01.2018
Waiter
La Croix du Sud, Mauritius
01.1993 - 01.1996
Bartender
International Cruise Line
- Current
Bar Supervisor
Four Seasons & Alwali Hotel
- Current
Bartender
Seychelles Island Resort
- Current
Bar Waiter
Belle Mare Plage, Mauritius
- Current
Hamilton College