Summary
Overview
Work History
Education
Skills
References
Languages
Education And Certifications
Affiliations
Timeline
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Magen Cheiman

Mahebourg

Summary

Dynamic Operations Manager with a proven track record at Anantara Iko Mauritius, excelling in team leadership and guest experience enhancement. Expert in budgeting and cost control, I successfully improved guest satisfaction scores while optimizing operational efficiency. Recognized for developing innovative beverage strategies and fostering a high-performance culture across departments.

Overview

33
33
years of professional experience

Work History

Operations Manager

Anantara Iko Mauritius
Mahebourg
01.2019 - Current
  • Oversaw daily operations for a five-star luxury resort, ensuring exceptional guest service and operational efficiency.
  • Led a team across multiple departments, focusing on staff development, training, and performance improvement.
  • Successfully managed cost controls, budgeting, and revenue optimization.
  • Key contributor to improving guest satisfaction scores and operational KPIs.
  • Promoted from Beverage Manager to Operations Manager in recognition of leadership and performance.

Bartender

International Cruise Line
- Current
  • Delivered premium bar service to international guests on luxury cruise ships.
  • Ensured exceptional guest experiences in a fast-paced, high-volume environment.

Bar Supervisor

Four Seasons & Alwali Hotel
- Current
  • Played a key role in the opening of luxury properties, establishing bar operations and SOPs.
  • Trained and managed a team to deliver world-class service.

Bartender

Seychelles Island Resort
- Current
  • Provided high-quality bar service, enhancing guest experiences in a luxury resort setting.

Bar Waiter

Belle Mare Plage, Mauritius
- Current
  • Supported bar operations with excellent service and attention to guest needs.

Beverage Manager

Anantara Iko Mauritius
Mahebourg
01.2018 - 01.2019
  • Led beverage department during pre-opening phase and operational launch of the resort.
  • Developed innovative beverage menus and strategies to enhance guest experiences.
  • Managed supplier relationships and ensured quality standards were met.

Restaurant Supervisor

Holiday Inn (Business Hotel)
01.2017 - 01.2018
  • Supervised restaurant operations, ensuring high service standards and smooth guest experiences.
  • Trained and coached staff to maintain quality and consistency.
  • Assisted in cost control and operational efficiency initiatives.

Waiter

La Croix du Sud, Mauritius
01.1993 - 01.1996
  • Began hospitality career providing friendly and efficient service in a restaurant environment.

Education

Hamilton College
Mahebourg
01-1992

Skills

  • Team Leadership & Training
  • Hotel Pre-opening & Launch Management
  • Budgeting & Cost Control
  • Guest Experience Enhancement
  • Beverage Operations & Menu Development
  • International Hospitality Experience
  • Operational Strategy & Process Improvement

References

Available upon request.

Languages

  • English
  • French

Education And Certifications

Certifications to be added here (e.g., Food & Beverage Management, Leadership Training, etc.)

Affiliations

  • Event Planning & Coordination: Regularly organize small social gatherings and professional events, honing skills in logistics, team management, and customer experience

Timeline

Operations Manager

Anantara Iko Mauritius
01.2019 - Current

Beverage Manager

Anantara Iko Mauritius
01.2018 - 01.2019

Restaurant Supervisor

Holiday Inn (Business Hotel)
01.2017 - 01.2018

Waiter

La Croix du Sud, Mauritius
01.1993 - 01.1996

Bartender

International Cruise Line
- Current

Bar Supervisor

Four Seasons & Alwali Hotel
- Current

Bartender

Seychelles Island Resort
- Current

Bar Waiter

Belle Mare Plage, Mauritius
- Current

Hamilton College

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Magen Cheiman