MAŁGORZATA DERDZIŃSKA

Responsibilities:
- Share Point TSO & FSO roles (Access and library management)

- Functional mailbox admin role (Access and folder maintenance)

- Cutover Lead for C&E

- Hypercare Lead for C&E
- Engagements with stakeholders, C&E focal Points, Programme Team and Testing Team

- Planning C&E communication strategies for system cutovers and go-lives.

- Drafting & sending out communication

- Drafting and sending out invites to kick off sessions, connects, HR clinics, etc.

- Preparing and requesting publication of communication on HR Online portal, in Workday and in Salesforce.

- Creating and maintaining Share Point pages for different elements withing the programme (Cutover, System Integration Testing & User Acceptance Testing).

- Supporting C&E Focal Points Network.

- Supporting Country Connects.

- Supporting collection of country testers nominations.

- Helping maintain change impact assessment documents.

- Preparing and facilitating connects whenever needed.

- Assessing country readiness for a new system go-live (country readiness survey)

Achievements:
- Successful knowledge transfer of Cutover and Hypercare activities to C&E team colleagues.

- Maintaining a strong relationship with the Programme Team & HR Operations network in the programme (HR Digital Journey).

- Successful completion of C&E plans and activities proven by multiple successful go lives of new WD and payroll functionalities (new payroll vendor, Shell People Decommissioning).

Responsibilities:

- Ensuring completion of analytical duties timeous as well as improving, integrating and simplifying HR processes, data and documentation.

- Managing highly confidential and sensitive information.

- Acting discretely and within the limits of the Protection of Personal Information Act.

- Ensuring HR policies, procedures, data and documentation are continuously maintained and previous versions being archived on Sharepoint.

- Ensuring timely submission of reporting for board meetings, committees and legislative requirements.

- Creating Service Entry Sheets (SES) in GSAP system in order to ensure timely payments of fees.

- Requesting Invoice Plans in GSAP - contacting vendors/landlords to gather necessary documentation.

Achievements:

- CIP (Continuous Improvement Practitioner) Certification.

- Arranging ways of working between vendors and local HR Team. Ensuring that ways of working are being respected by all parties.
- Supporting HR Advice colleagues in their daily activities.

- As a part of the HR Advice role: planning, preparing and delivering/facilitating Workday upskilling sessions for South African Managers and Employees.

- Preparing communication to upskilling participants along with useful materials, demos.

Responsibilities:

- Supporting South Africa processes.

- SME and Focal point accountabilities.

- Executing complex Local HR Processes, in line with existing policies and procedures, assuring high quality data management in Shell People, as well as documentation.

- Ongoing support for employees (incl. e.g. calculating severance figures; registering Medical Aid; applying for Tax reference number).

- Creating country required letters/forms (e.g. contracts, employment verification letters, etc.).

- Managing cases according to established ways of working, including using the EIC/Sales Force applications to monitor, create and ensure closure of cases.

- WIP management, keeping customers updated on the status of open cases, taking ownership of end-to-end processes, dealing with third party service providers.

- Meeting KPI’s and SLA’s.

- Escalating complex queries to Subject Matter Experts and Policy Teams.

- Liaising with HR Business Partners, HR in the Country, Employees, and Line Managers in order to resolve cases.

- Building partnerships with HR Partners (HRitC, HRitB, GOS and other HR Services teams) by clarifying policies and procedures.

- Providing input for Knowledge Management within the team (including creation and ownership of documentation/ job aids).

- Ensuring the info in Knowledge Management is up-to-date. - Participating in improvement initiatives.

- Adhering to the Global Approval Matrix (GAM) and Financial Control Manual (implementing all established financial controls in daily work) & Data Privacy rules, including reporting all FCM & Data Privacy breaches.

- Deliver training for New Joiners. Support Team Leader in daily operations.

Achievements:

- Taking part in Proximate Team activities migration project. Going on two week business trip to Johannesburg in order to reinforce relationships with local HR Team as well as to ensure successful and efficient Knowledge Transfer.

Responsibilities:

- Managing cases using EIC/Sales Force system, capturing changes to employees' records in SAP system.

- WIP management, keeping customers updated on the status of open cases, taking ownership of end-to-end processes, handing-off cases to other teams in HR Services as required.

- Meeting established KPI’s and SLA’s.

- Assisting customers in HR Online navigation, answering policy and process-related queries.

- Ensuring Knowledge Sharing and Knowledge Management within the team.

- Supporting Team Lead in day to day responsibilities.

- Providing training for New Joiners.

Achievements:

- Building relationship with HR Team in the country by having bi-weekly team connects.

- Discussing ways of working and potential improvements, sharing experience and knowledge with colleagues, discussing issues and their root causes.

Responsibilities:

- Managing cases using EIC system, capturing changes to employees' records in SAP system.

- WIP management, keeping customers updated on the status of open cases, taking ownership of end-to-end processes, handing-off cases to other teams in HR Services as required.

- Meeting established KPI’s and SLA’s.

- Assisting customers in HR Online navigation, answering policy and process-related queries.

- Ensuring Knowledge Sharing and Knowledge Management within the team.

Achievements:

- Becoming a Focal Point for South African Scope.

Responsibilities:

- Coordinating incoming and out coming mail, e-mails and faxes.

- Coordinating incoming and out coming parcels.

- Maintaining contact with cooperating companies.

- Responsibility for circulation of information in the office.

- Providing telephone service for foreign customers.

- Preparing documentation – contracts, letters, notes invoices.

- Cooperating with accounting office – HR and payment departments.

- Ordering stationary and cleaning supplies.