MAŁGORZATA HYŻY
Wroclaw
Summary
I am a well-organized travel enthusiast with diverse work experience. My recent work as a resident in Tunisia enabled me to combine my extensive experience working with people with my passion for sightseeing and sharing knowledge. I have strong communication skills and the ability to work in the field, which has especially proven itself in leading tours. Applying for a position with your company, I offer my experience working in Tunisia, expert knowledge of the region, enthusiasm and commitment to working with people.
Overview
5
5
years of professional experience
Work History
Tour Guide
EXIM TOURS POLAND sp. Z.o.o.
06.2024 - 09.2024
- Running transfers on hotel and airport routes
- Pilotage, leading excursions to El Jam, Monastir (Sahel) and the northern part of Tunis, Carthage, Sidi Bou Said
- Cooperating with a local EXIM service provider
- Active trip sales
- Comprehensive care for guests in Monastir hotels (Iberostar Kuriat, El Schems, Buena Vista, Sahara Beach, Neptunia)
- Comprehensive care of guests in Mahdia hotels (Iberostar El Mansour, Mahdia Beach, Mahdia Palace, Carribean World, El Mehdi, Thalassa Mahdia, El Mouradi Mahdia)
- Comprehensive tourist service at the airport
Talent Group Lead, Manager
Factor Law sp. Z.o.o.
12.2021 - 01.2024
- Developing talent acquisition strategies and hiring plans
- Organizing and overseeing individual and team training programmes
- Planning regular employee performance reviews and feeding back to the business
- Developing and implementing employee retention programmes or strategies
- Compensations and promotions ownership
- Additional responsibilities: Coaching
- Supporting employees with HR related topics
12P Team Leader / Head of GSC BUY&PAY SUPPORT EMEA
Merck Business Solution Europe Sp. z o.o.
11.2019 - 11.2021
- Fully accountable for managing a team of 16 FTE'S, including Process Coordinator
- Recruitment and onboarding activities
- Audit support
- Overseeing process improvement initiatives
- Managing a direct client support in case of escalations
- Team's KPI ownership
- Indirect management of 8 FTE's as host manager
Education
MASTER DEGREE - Faculty of Polish Philology
University of Wroclaw
BACHELOR DEGREE - Faculty of Polish Philology
PWSZ in Tarnow
Skills
- Problem solving
- Safety consciousness
- Guest relations
- Crisis management
- Service promotion
- Customer care
- Presentation skills
- Exceptional communication
Languages
Polish
Native language
English
Proficient
C2
French
Elementary
A2
Personal Information
Driving License: B
Hobbies and Interests
- Culture and history of Tunisia
- History of Cuba
- Culture and history of Greece
- Reportage literature
- Cycling
- Yoga
Rodoclause
I consent to the use of my personal data provided in my resume for the purposes of recruitment conducted by ANEX Tour Poland in accordance with the content of the disclosure obligation.
Additional Information
Prawo jazdy kat B
Timeline
Tour Guide
EXIM TOURS POLAND sp. Z.o.o.
06.2024 - 09.2024
Talent Group Lead, Manager
Factor Law sp. Z.o.o.
12.2021 - 01.2024
12P Team Leader / Head of GSC BUY&PAY SUPPORT EMEA
Merck Business Solution Europe Sp. z o.o.
11.2019 - 11.2021
BACHELOR DEGREE - Faculty of Polish Philology
PWSZ in Tarnow
MASTER DEGREE - Faculty of Polish Philology
University of Wroclaw
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