Małgorzata Świda
Lubań
Summary
Sales, Customer Service, Communication Skills
(I'm a great listener) Foreign Languages and Good Humor are my Strengths. I am also thorough, an excellent team player and always up for a challenge!
Overview
28
28
years of professional experience
1
1
Certification
Work History
Senior Technical Recruiter
ARWA Personaldienstleistungen GmbH
Bautzen, Germany
05.2019 - Current
- Increased candidate placements by developing and maintaining relationships with clients and candidates.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Improved employee retention rates through thorough candidate screening and interview techniques.
- Streamlined communication between candidates and hiring managers, leading to higher satisfaction on both sides.
Office Administrative Assistant
ARWA Personaldienstleistungen GmbH
Bautzen, Germany
11.2018 - 04.2019
- Streamlined office processes by implementing efficient filing and organizational systems.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Managed day-to-day office tasks, ensuring a smooth workflow and timely completion of projects.
Project Manager, Client Services
Konstal Sp. z o.o.
Luban, Poland
05.2017 - 10.2018
- Overseeing international projects (chandeliers) – hospitality business, B2B
- Improved client satisfaction by delivering high-quality project outcomes within budget and on schedule.
- Established a solid reputation as a trusted advisor by consistently exceeding client expectations through exceptional service delivery.
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
Sales Manager
Kowary AxProCarpets Sp. Z O.o.
Jelenia Góra, Poland
11.2016 - 04.2017
- Selling floor coverings in hospitality business, B2B
- Communicated product quality and market comparisons by creating sales presentations.
Property Manager, Customer Service
ApartaNet Sp. Z O.o.
Kraków, Poland
04.2011 - 08.2014
- Managing apartments for short and long term rental.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Conducted regular inspections of both interior and exterior of properties for damage.
Office Manager, Sales Representative
Smart Sense Poland Sp. Z O.o.
Kraków, Poland
11.2013 - 03.2014
- Actions leading to slimming products placement on Polish market, B2B
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed daily sales activities.
Financial Advisor
Polskie Doradztwo Finansowe Sp. Z O.o.
Katowice, Poland
12.2012 - 05.2013
- Increased client satisfaction by providing personalized financial advice and investment strategies.
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
Accounts Receivable/General Ledger Accountant
Cap Gemini Sp. Z O.o.
Kraków, Poland
07.2010 - 03.2011
- Streamlined financial reporting processes by implementing more efficient data entry and reconciliation procedures.
- Enhanced company budget accuracy through thorough analysis of general ledger accounts and identification of discrepancies.
Rebates Analyst
Accenture Ireland
08.2006 - 03.2010
- Streamlined rebate processing by implementing efficient tracking and reporting systems.
- Improved client satisfaction through timely communication and accurate rebate calculations.
Accounts Payable, Call Center
Cap Gemini Sp. Z o.o.
Kraków, Poland
08.2003 - 07.2006
- Streamlined accounts payable processes by implementing efficient systems and reducing processing time.
- Improved payment accuracy with meticulous invoice review and reconciliation efforts.
- Enhanced vendor relationships through prompt communication and timely resolution of discrepancies.
English Teacher (American English)
Amerykańskie Centrum Językowe
Kraków, Poland
09.1999 - 06.2002
- Taught classes from basic up to upper intermediate level of English.
Game Designer
BIG FUN Sp. z o.o.
Legnica, Poland
01.1996 - 12.1996
- Co-creation of the FINITO board game for teenagers and adults.
Education
Master of Arts - Management & Marketing
Jagiellonian University
Kraków, Poland11.2004
Bachelor of Arts - Management & Marketing
Jagiellonian University
Kraków, Poland07.2002
Leadership Certificate -
CFNI Ins.
Dallas, Texas, USA08.1999
Skills
- Multitasking Abilities
- Interview Coordination
- Interpersonal Skills
- Client Relations
- Resume Screening
- Interviewing
- Training and Mentoring
- Recruitment and Hiring
- Time Management
- Problem Solving
- Business Correspondence Writing
- Microsoft Office
Personal Information
Driving License: B
Hobbies and Interests
Singing, Acting, Creative Writing
Certification
- Certificate of Advanced English, Kraków, Poland 2012
- Drama Course, Gaiety School of Acting, Dublin, Ireland 2008
- Creative Writing Course, Warszawa, Poland May- July 2023
Singing, Acting, Creative Writting
- Had a lead singing role in a band (Dublin, Ireland 2006-2010)
- Took an acting class in Dublin, Ireland 2008
- In a process of writing an adventures book
Languages
Polish
Native language
English
Proficient
C2
German
Advanced
C1
Quote
Judge a man by his questions rather than his answers.
Voltaire
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Technical Recruiter
ARWA Personaldienstleistungen GmbH
05.2019 - Current
Office Administrative Assistant
ARWA Personaldienstleistungen GmbH
11.2018 - 04.2019
Project Manager, Client Services
Konstal Sp. z o.o.
05.2017 - 10.2018
Sales Manager
Kowary AxProCarpets Sp. Z O.o.
11.2016 - 04.2017
Office Manager, Sales Representative
Smart Sense Poland Sp. Z O.o.
11.2013 - 03.2014
Financial Advisor
Polskie Doradztwo Finansowe Sp. Z O.o.
12.2012 - 05.2013
Property Manager, Customer Service
ApartaNet Sp. Z O.o.
04.2011 - 08.2014
Accounts Receivable/General Ledger Accountant
Cap Gemini Sp. Z O.o.
07.2010 - 03.2011
Rebates Analyst
Accenture Ireland
08.2006 - 03.2010
Accounts Payable, Call Center
Cap Gemini Sp. Z o.o.
08.2003 - 07.2006
English Teacher (American English)
Amerykańskie Centrum Językowe
09.1999 - 06.2002
Game Designer
BIG FUN Sp. z o.o.
01.1996 - 12.1996
Master of Arts - Management & Marketing
Jagiellonian University
Bachelor of Arts - Management & Marketing
Jagiellonian University
Leadership Certificate -
CFNI Ins.