Małgorzata Świderska
Poznań
Profil zawodowy
I am highly motivated and ready to take on new challenges, with strong professional experience in customer service, purchasing, and marketing. I am a responsible and well-organized person who learns quickly and works well both independently and in a team. I am focused on delivering high-quality results and continuously developing my skills.
Podsumowanie
12
12
years of professional experience
4
4
years of post-secondary education
Doświadczenie
Key Account Customer Service Specialist – German-Speaking Markets
Chemes Sp. z o.o.
Sady
2022.04 - 2026.06
- Preparation of commercial offers for clients from the printing and packaging industry, taking into account printing technologies, raw material selection, and packaging production specifics.
- Negotiation of prices and commercial terms based on knowledge of the printing and packaging materials market.
- Proposing solutions tailored to customer needs in terms of quality, functionality and production cost optimization.
- Analysis of projects from both graphic and technological perspectives, verification of print files and compliance with production specifications.
- Coordination of information flow between sales, production, and logistics departments regarding order execution.
- Supervision of timely and accurate order fulfillment in accordance with customer requirements and technological specifications.
Key Account Customer Service Specialist – German-Speaking Markets
Lidl Polska Sp. z o.o.
Jankowice
2019.09 - 2026.06
- Responsible for the assortment of warehouse and store equipment.
- Introduction of new improvements and standards regarding distribution center equipment, store equipment, and personal protective equipment for employees.
- Ensuring continuity of supplies in the areas of warehouse equipment, workwear, personal protective equipment, and consumable materials.
- Cooperation with developers and supervision of additional warehouse spaces.
- Conducting tenders, searching for new suppliers, negotiating and signing contracts with both new and existing contractors.
- Preparing purchase orders, tender documentation, and reviewing documentation for compliance and accuracy.
Private Label Brand & Packaging Specialist, Purchasing Department
Lidl Polska Sp. z o.o.
Jankowice
2017.01 - 2019.03
- Supervision of the creation of designs and marketing slogans for private label brands (food products, household chemicals, cosmetics).
- Close cooperation with advertising agencies in the development of packaging projects and graphic and content verification.
- Cooperation with suppliers and printers to implement packaging for the Polish and international markets.
- Verification of individual and collective packaging from a legal perspective.
- Participation in the brand image development process.
- Cooperation with company units across Europe to approve the correctness of texts and logistics labeling on labels and collective packaging.
- Determination of printing techniques and ongoing quality control of printouts and raw materials used.
- Verification of translations of export labels.
International Accounts Receivable Accountant
Lorenz Snack-World Services
Sady
2014.12 - 2016.07
- Management of key corporate clients across Europe and worldwide, as well as a group of small clients in German-speaking markets.
- Maintaining contact with customers (monitoring receivables, payment settlement, complaint handling, invoicing, and document archiving).
- Conducting weekly customer account monitoring, responding to customer inquiries, and resolving account discrepancies.
- Control and archiving of documentation, preparation of monthly reports, participation in month-end and year-end closing activities, and providing support to the International AR team.
Wykształcenie
Master's Degree - German Philology- Intercultural Communication
Adam Mickiewicz University in Poznan
Poznan 2012.01 - 2014.01
Bachelor's Degree - German Philology
Adam Mickiewicz University in Poznan
Poznan 2009.01 - 2011.01
Umiejętności
- StreamSoft
- PC Biznes
- Outlook
- Microsoft Office
- Lotus
- SAP
- Excel
- Acrobat Pro
- PowerPoint
- FMCG Industry Knowledge
- Printing Technology Knowledge
- CRM System Knowledge
- Category B Driving Licence
LANGUAGES
Polish
Język ojczysty
German
Zaawansowany
C1
English
Średnio zaawansowany
B1
Oś czasu
Key Account Customer Service Specialist – German-Speaking Markets
Chemes Sp. z o.o.
2022.04 - 2026.06
Key Account Customer Service Specialist – German-Speaking Markets
Lidl Polska Sp. z o.o.
2019.09 - 2026.06
Private Label Brand & Packaging Specialist, Purchasing Department
Lidl Polska Sp. z o.o.
2017.01 - 2019.03
International Accounts Receivable Accountant
Lorenz Snack-World Services
2014.12 - 2016.07
Master's Degree - German Philology- Intercultural Communication
Adam Mickiewicz University in Poznan
2012.01 - 2014.01
Bachelor's Degree - German Philology
Adam Mickiewicz University in Poznan
2009.01 - 2011.01