Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Quote
Timeline
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HEAVENES MASSAWE

HEAVENES MASSAWE

Warsaw,Masovian state

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

1
1
year of professional experience

Work History

Bakery Worker

Art Bakery
09.2023 - Current
  • Mixed dough, scaled breads, and cakes, fried doughnuts and performed baking duties.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Mixed dough, scaled breads, and cakes, fried doughnuts and performed baking duties

Customer Service Representative

TAM TAM Mills
08.2022 - 07.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

Masters - Management

University Of Economics And Human Science Warsaw
Okopowa 59,01-043 Warsaw
07.2025

Bachelor of Arts - Public Administration And Political Science

University Of Dodoma
Dodoma,Tanzania
12.2022

Skills

  • Lotus Notes
  • Microsoft PowerPoint
  • Microsoft Word
  • Stocking and Replenishing
  • Customer Relations
  • Sales Expertise
  • Microsoft Excel
  • Active Listening
  • Report Preparation
  • Report Creation
  • Recordkeeping Strengths

Languages

English
Bilingual or Proficient (C2)
Polish
Beginner (A1)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage

Timeline

Bakery Worker

Art Bakery
09.2023 - Current

Customer Service Representative

TAM TAM Mills
08.2022 - 07.2023

Masters - Management

University Of Economics And Human Science Warsaw

Bachelor of Arts - Public Administration And Political Science

University Of Dodoma

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HEAVENES MASSAWE