Mahamadou Wahidou N'diaye
Warsaw
Summary
Experienced and detail-oriented finance and customer service professional with over four years of experience in optimizing workflows, improving customer satisfaction, and driving operational efficiency. Skilled in SAP ERP, Power BI, and order management, with a solid educational background in finance and accounting. Seeking to leverage analytical and problem-solving skills in a finance-focused role within a dynamic organization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Order Management Specialist
Zimmer Biomet
2021.12 - Current
- Managed high volumes of order processing while ensuring compliance with KPIs and quality standards.
- Optimized workflows to reduce errors and increase productivity by 20%.
- Collaborated with cross-functional teams, including sales and finance, to improve order accuracy and drive customer satisfaction.
- Supported the sales team in generating additional revenue by improving order-handling processes.
Customer Service Advisor With French
Webhelp
2020.07 - 2021.11
- Delivered exceptional customer service by resolving inquiries and issues regarding orders, billing, and product information, prioritizing customer satisfaction.
- Streamlined phone handling procedures, resulting in 15 % decrease in average wait times.
- Leveraged advanced product knowledge and strategic upselling techniques to drive sales and elevate customer experiences.
- Collaborated with reputable brands, including MTD Products, Robomow, and Wolf-Garten.
Business Travel Consultant
Carlson Wagonlit Travel (CWT)
2019.08 - 2019.10
- Crafted and implemented customized travel strategies for corporate clients, maximizing cost efficiency and elevating satisfaction levels.
- Streamlined booking workflows, dramatically reducing service delivery time and enhancing client retention.
- Expertise in optimizing travel operations to minimize expenses and increase operational efficiency.
- Managed approximately 30 incoming calls, emails, and faxes per day from customers.
Education
Bachelor of Finance And Accounting -
Vistula University (Akademia Finansów I Biznesu Vistula)
Warsaw, Mazowieckie09.2022
Skills
- Finance & Accounting: SAP ERP, Cash Flow Management, Accounts Receivable, Credit Management, SOX Compliance
- Technical: Power BI, Microsoft 365, Salesforce, Zendesk
- Languages: Fluent in English, French, and Bambara
- Core Competencies: Workflow Optimization, Problem-Solving, Customer Experience, Time Management, Teamwork
Languages
French
Native language
Bambara
Proficient
C2
English
Advanced
C1
Personal Information
- Place of Birth: Bamako, Mali
- Date of Birth: 11/17/99
- Nationality: Malian
- Driving License: Yes
Certification
- ACCA (Association of Chartered Certified Accountants) - in progress
Timeline
Order Management Specialist
Zimmer Biomet
2021.12 - Current
Customer Service Advisor With French
Webhelp
2020.07 - 2021.11
Business Travel Consultant
Carlson Wagonlit Travel (CWT)
2019.08 - 2019.10
Bachelor of Finance And Accounting -
Vistula University (Akademia Finansów I Biznesu Vistula)
- ACCA (Association of Chartered Certified Accountants) - in progress
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