Mahamadou Wahidou N'diaye
Warsaw,Poland
Summary
Results-driven finance and customer service professional with over four years of experience in streamlining O2C workflows, enhancing customer satisfaction, and boosting operational efficiency. Proficient in SAP ERP, Power BI, and order management systems, with a strong foundation in finance and accounting. A collaborative team player known for effective communication and a proactive approach, adept at leveraging analytical and problem-solving abilities to add value in a finance-focused role within a dynamic organization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Order Management Specialist
Zimmer Biomet
Warsaw, Poland
12.2021 - Current
- Managed high volumes of order processing while ensuring compliance with KPIs and quality standards.
- Optimized workflows to reduce errors and increase productivity by 20%.
- Collaborated with cross-functional teams, including sales and finance, to improve order accuracy and drive customer satisfaction.
- Supported sales team in generating additional revenue by improving order-handling processes.
Customer Service Advisor With French
Webhelp
Warsaw, Poland
07.2020 - 11.2021
- I played a key role in managing warranty and after-sales inquiries, acting as a liaison between MTD Europe and French-speaking partners like Bricomarché, Leroy Merlin, Mr Bricolage, and Bricorama.
- I identified recurring issues, reported them to the technical support team, and suggested improvements.
- Additionally, I handled order processing for large retailers, ensuring smooth after-sales support, and provided technical solutions to both B2B and B2C partners, improving overall service delivery and customer satisfaction.
Business Travel Consultant
Carlson Wagonlit Travel (CWT)
Warsaw, Poland
08.2019 - 10.2019
- Crafted and implemented customized travel strategies for corporate clients, maximizing cost efficiency and elevating satisfaction levels.
- Streamlined booking workflows, dramatically reducing service delivery time and enhancing client retention.
- Expertise in optimizing travel operations to minimize expenses and increase operational efficiency.
- Managed approximately 30 incoming calls, emails, and faxes per day from customers.
Education
Bachelor of Science - Finance and Accounting
Vistula University (Akademia Finansów I Biznesu Vistula)
Warsaw, Mazovia 10/2019 - 09/2022
Skills
- Operational Efficiency: Workflow Optimization, Problem-Solving, Time Management, Attention to Detail
- Customer & Team Relations: Customer Service Orientation, Teamwork, Communication Skills
- Analytical & Financial Proficiency: Analytical Skills, Basic Financial Understanding, Knowledge of ERP Systems
- Organizational Strengths: Organizational Skills, Data Entry, and Documentation Skills
Computer Skills
SAP ERP, SAP Concur, Salesforce, Power BI, Microsoft 365, Zendesk
Certification
- ACCA (Association of Chartered Certified Accountants) - in progress
Languages
French
Native language
English
Advanced (C1)
Timeline
Order Management Specialist
Zimmer Biomet
12.2021 - Current
Customer Service Advisor With French
Webhelp
07.2020 - 11.2021
Business Travel Consultant
Carlson Wagonlit Travel (CWT)
08.2019 - 10.2019
- ACCA (Association of Chartered Certified Accountants) - in progress
Bachelor of Science - Finance and Accounting
Vistula University (Akademia Finansów I Biznesu Vistula)
10/2019 - 09/2022
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