Mahamadou Wahidou N'diaye
Warsaw
Summary
Detail-oriented finance and customer operations specialist with over 4 years of experience supporting high-value clients across North and Western Europe. Proven track record in order-to-cash processes, risk analysis, and customer lifecycle management. Skilled in SAP ERP, Salesforce, and compliance-focused tools, with recent involvement in transaction review and alert handling within a risk operations team. Known for a proactive mindset, multilingual communication (French, English, Bambara), and the ability to navigate complex workflows in global, fast-paced environments.
Overview
6
6
years of professional experience
Work History
O2CX Specialist, Top/Strategic Accounts
Levis Strauss & Co
04.2025 - Current
- Manage strategic order-to-cash operations for key accounts across Northern Europe, ensuring accurate order processing, delivery coordination, and timely issue resolution.
- Serve as the primary contact for high-value B2B clients, ensuring service excellence and SLA compliance.
- Monitor account activity and data discrepancies, proactively identifying irregularities and supporting internal risk control processes.
- Collaborate with cross-functional teams including logistics, finance, and sales to support end-to-end account performance.
- Maintain clean receivables by working closely with credit and collections teams.
Customer Service Professional (Part-Time)
Foundever
11.2024 - Current
- Supported the fraud and compliance operations team for a global fintech client, focusing on risk-related investigations within digital payments.
- Analyzed customer activity and flagged suspicious transactions based on predefined AML indicators.
- Assisted in reviewing account behaviors and user documentation as part of enhanced due diligence (EDD) procedures.
- Escalated potential fraudulent or non-compliant activities to the appropriate internal teams following regulatory guidelines.
- Maintained high-quality case documentation and handled sensitive data with strict confidentiality.
- Collaborated with compliance and financial crime teams in a fast-paced, multilingual service environment (French & English).
Order Management Specialist
Zimmer Biomet
12.2021 - 03.2025
- Managed high volumes of order processing while ensuring compliance with KPIs and quality standards.
- Optimized workflows to reduce errors and increase productivity by 20%.
- Collaborated with cross-functional teams, including sales and finance, to improve order accuracy and drive customer satisfaction.
- Supported sales team in generating additional revenue by improving order-handling processes.
Customer Service Advisor With French
Webhelp
07.2020 - 11.2021
- I played a key role in managing warranty and after-sales inquiries, acting as a liaison between MTD Europe and French-speaking partners like Bricomarché, Leroy Merlin, Mr Bricolage, and Bricorama .
- I identified recurring issues, reported them to the technical support team, and suggested improvements.
- Additionally, I handled order processing for large retailers, ensuring smooth after-sales support, and provided technical solutions to both B2B and B2C partners, improving overall service delivery and customer satisfaction.
Business Travel Consultant
Carlson Wagonlit Travel (CWT)
08.2019 - 10.2019
- Crafted and implemented customized travel strategies for corporate clients, maximizing cost efficiency and elevating satisfaction levels.
- Streamlined booking workflows, dramatically reducing service delivery time and enhancing client retention.
- Expertise in optimizing travel operations to minimize expenses and increase operational efficiency.
- Managed approximately 30 incoming calls, emails, and faxes per day from customers.
Education
Bachelor of Science - Finance and Accounting
Vistula University (Akademia Finansów I Biznesu Vistula)
Skills
- Compliance & Risk: AML awareness, KYC and KYB principles, transaction monitoring, fraud detection, regulatory compliance
- Analytical & Financial: Strong analytical thinking, basic financial knowledge, SAP ERP
- Customer & Team Relations: French & English fluency, cross-functional collaboration, client communication
- Operational Efficiency: Time management, attention to detail, workflow improvement, multitasking, Problem Solving
- Tools & Systems: Salesforce, Zendesk, Microsoft 365, internal compliance tools
Languages
French
Native language
English
Advanced (C1)
Timeline
O2CX Specialist, Top/Strategic Accounts
Levis Strauss & Co
04.2025 - Current
Customer Service Professional (Part-Time)
Foundever
11.2024 - Current
Order Management Specialist
Zimmer Biomet
12.2021 - 03.2025
Customer Service Advisor With French
Webhelp
07.2020 - 11.2021
Business Travel Consultant
Carlson Wagonlit Travel (CWT)
08.2019 - 10.2019
Bachelor of Science - Finance and Accounting
Vistula University (Akademia Finansów I Biznesu Vistula)
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