Mahlet Kassa
Mława,14
Summary
Proven IT Support Specialist and Azure Cloud Engineer with a track record of delivering high-level technical support and system management at Acerico Poland and ALLANA Group. Expert in virtualization technologies and software installation, coupled with exceptional communication skills. Excelled in fast-paced environments, ensuring system reliability and optimizing ITIL processes for enhanced operational efficiency.
Overview
2
2
years of professional experience
Work History
IT Support Specialist
Acerico Poland
08.2023 - Current
- Created help desk tickets, troubleshot and resolved desktop issues.
- Delivered onsite technical support for [Number] employees.
- Used ticketing systems to manage and process support actions and requests.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
Property Valuer
Ayat Real Estate
09.2022 - 03.2023
- Collaborated with financial institutions to provide accurate appraisals for mortgage underwriting purposes.
- Strengthened client relations through regular communication updates throughout the valuation process.
- Streamlined the valuation process by maintaining organized records of comparable properties and market trends.
- Reduced discrepancies in property valuations by implementing rigorous quality control measures within the team.
- Assisted clients in understanding complex valuation methodologies, resulting in increased trust and repeat business.
Education
Master of Science - Land And Real Property Valuation
Bahir Dar University
Bahir Dar,Ethiopia11.2023
Bachelor of Science - Land And Real Property Valuation
Bahir Dar University
Bahir Dar,Ethiopia07.2020
Skills
- Software Installation
- Printer troubleshooting
- Virtualization Technologies
- ITIL Processes
- High Communication skill
- Fast Learnner
Timeline
IT Support Specialist
Acerico Poland
08.2023 - Current
Property Valuer
Ayat Real Estate
09.2022 - 03.2023
Master of Science - Land And Real Property Valuation
Bahir Dar University
Bachelor of Science - Land And Real Property Valuation
Bahir Dar University
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