Mahmoud Mansour
Krakow
Summary
Customer-focused Customer Service Representative with over 10 years of experience in customer support, order management, and quality control across various industries. Skilled in handling inquiries, resolving customer issues, processing orders, and ensuring client satisfaction. Strong ability to analyze customer needs, provide solutions, and maintain positive client relationships.
Looking for an opportunity as a Customer Service Representative to utilize my problem-solving, communication, and organizational skills to deliver high-quality customer support.
Overview
15
15
years of professional experience
Work History
Quality control specialist
HR Team / Team Support SP Z.O.O
01.2021 - Current
- Quality inspection of production machinery.
- Reviewed, evaluated and produced reports on supplier performance in line with agreed SLAs and standards.
- Liaised between quality control and other departments and contractors, providing project updates and consultation.
Assistant /Sales Account Manager
Royal View Trading JLT
01.2012 - 01.2020
- Maintained strong customer relationships, ensuring long-term client satisfaction and retention.
- Developed and implemented strategic sales initiatives to drive revenue growth.
- Provided tailored consultation on financial solutions to meet client needs.
- Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met.
Sales & Customer Service Officer
Al Hilal Bank
05.2011 - 11.2011
- Engaged customers in solution-based sales conversations to promote financial products.
- Worked in a target-driven environment, exceeding individual and team sales goals.
- Provided consultative support, helping clients choose the best financial services
- Managed customer interactions, processed service requests, and handled complaints.
- Assisted customers with account management and banking product recommendations.
- Maintained high customer satisfaction levels by resolving issues quickly and effectively.
Front Office Cashier
Metropolitan Hotel
08.2010 - 02.2011
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Managed complaints with calm, clear communication and problem-solving.
- Increased sales volume by cultivating strong relationships with clients.
Sales Executive (Training)
Marlboro
03.2010 - 07.2010
- Conducted market research and competitive analysis to refine sales strategies.
- Assisted in designing and implementing marketing campaigns to increase brand awareness.
- Building and maintaining a CRM database
Education
Bachelor Of Commerce - Accounting
Mansoura University
EgyptCPSA -
Certified Professional Senior Auditor
Skills
- Strong analytical and communication
- Ability to observe, evaluate and give meaningful feedback
- Quick learner
- Problem solving
- Working under pressure
- Responsible attitude
- Time management
- Team Communication
- Effective listening
- Creative thinking and organizational
- Strategic Planning
- Decision making and negotiating
- Collaboration and motivation
Languages
Arabic
Native
English
Advanced
Polish
Intermediate
Technical Skills
CRM & Support Tools: HubSpot, Microsoft Office (Excel, Word, PowerPoint)
Order Management & Customer Tracking Systems
Affiliations
- Passion for digital advertising and online sales strategies
- Interest in customer engagement and business development
- Strong analytical mindset with a focus on sales optimization
Timeline
Quality control specialist
HR Team / Team Support SP Z.O.O
01.2021 - Current
Assistant /Sales Account Manager
Royal View Trading JLT
01.2012 - 01.2020
Sales & Customer Service Officer
Al Hilal Bank
05.2011 - 11.2011
Front Office Cashier
Metropolitan Hotel
08.2010 - 02.2011
Sales Executive (Training)
Marlboro
03.2010 - 07.2010
Bachelor Of Commerce - Accounting
Mansoura University
CPSA -
Certified Professional Senior Auditor
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