Mahoro Lindiro Sandrine

• Utilized Microsoft Excel for efficient management and updates of the item library and customer directory, while also generating and delivering scheduled shift reports in a timely manner.
• Employed Microsoft Word to compile and summarize detailed trading notes into structured documentation for internal use.
• Designed and prepared PowerPoint presentations to support team meetings, ensuring clarity and alignment on key discussion topics.
• Reviewed and analyzed user reports regarding website platform ensuring compliance with policies.
• Identified and flagged inappropriate,or policy-violating content based on set guidelines.
• Maintained a neutral approach when moderating potentially sensitive content.
• Monitored user interactions and content trends to enhance community safety and engagement.
• Utilized Salesforce CRM and internal tools to track and report content moderation trends.
• Provided insights and recommendations to improve support for the user community.

• Managed customer inquiries and resolved complaints efficiently via email, phone, and Zoom meetings, ensuring high levels of customer satisfaction.

Assisted in order processing and logistics coordination to improve delivery efficiency.