Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maikel Van Den Heuvel

Maikel Van Den Heuvel

Grabik

Summary

Eager to learn, Go-getter, Independent, Team worker, Engineering, ICT, IT, Customer service. Driven employee where customer service and quality are key. No 9-5 mentality. "I can't do it" is not an option for me. Hate social media, prefer human contact. Give and Take. Always positive.

Overview

19
19
years of professional experience

Work History

Service Engineer

Movate
08.2021 - Current
  • Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
  • Worked cross-functionally within organization and external partners, integrators and vendors.
  • Analyzed and evaluated performance and optimized efficiency.
  • Telephone resolution of technical issues for NAS systems, Cloud service, hard disk storage, data recovery.
  • Supervising and training line 1 agents.
  • Quality assurance

Field Service Engineer

Melitta
01.2017 - 03.2021
  • Performed onsite installation, modification and maintenance of systems and equipment.
  • Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
  • Repaired and calibrated systems and equipment post-installation.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
  • Deliver high complex customer service.

Optical Fiber Engineer

Volker Wessels Telecom
08.2008 - 12.2016
  • Evaluate, document and adhere to Client design requirements
  • Support design team in generating detailed network drawings in GIS software while supporting ongoing design needs.
  • Coordinate with the fielding team on specific site visit schedules and data gathering requirements.
  • Create high level preliminary route design and facility specifics to manage fielding request instructions
  • Perform detailed OSP designs specifically adhering to design standards provided
  • Calculate and generate all necessary splicing prints/port assignments and power loss budgets.
  • Support the team by participating in the mentoring of other new design team members
  • Perform design within allocated budgets and time frames
  • Provide design lead with updates on progress and roadblocks
  • Participate in developing process improvement concepts
  • Provide detailed design in GIS based systems
  • Review designs for quality and cost improvements
  • Support design via any jurisdiction permits drawings required
  • Understand project milestones. Monitor status of milestones, and provide regular updates
  • Help maintain project records and files
  • Support QC and as built efforts with design changes/updates

Mdw Comms Jr/ Milsatcom TT

Koninklijke Landmacht
01.2004 - 01.2008
  • Orientation Course Titaan
  • Communication Basic
  • LAN Cable Line
  • WAN Beheer Basic
  • LAN Cable Line Titaan
  • LAN end user Equipment
  • ISIS Basic
  • User TMS

Education

Bachelor Engineering - Optical Fiber

Volker Wessels Telecom Business School
Amersfoort
2007

No Degree - European Computer Driving License

Koninklijke Landmacht ECDL Test Centrum
Eindhoven
2005

High School Diploma -

Koning Willem 1 College
ICT
2004

Skills

  • Microsoft office (Certificated)
  • SAP/ERP
  • Citrix
  • Salesforce
  • Autocad
  • Coordinate
  • Planning and Design
  • Sharepoint
  • Sinology
  • ICT/IT

Languages

Dutch
Native language
English
Proficient
C2
German
Intermediate
B1
Polish
Elementary
A2

Timeline

Service Engineer

Movate
08.2021 - Current

Field Service Engineer

Melitta
01.2017 - 03.2021

Optical Fiber Engineer

Volker Wessels Telecom
08.2008 - 12.2016

Mdw Comms Jr/ Milsatcom TT

Koninklijke Landmacht
01.2004 - 01.2008

Bachelor Engineering - Optical Fiber

Volker Wessels Telecom Business School

No Degree - European Computer Driving License

Koninklijke Landmacht ECDL Test Centrum

High School Diploma -

Koning Willem 1 College

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Maikel Van Den Heuvel