Summary
Overview
Work History
Education
Skills
Languages
GDPR STATEMENT
Timeline
Generic

Makanakaishe Chimuka

Lublin

Summary

Dynamic Customer Care Specialist with a proven track record at Prime Connect Solutions, enhancing customer satisfaction by 40% through effective problem-solving and relationship-building. Skilled in customer needs analysis and data entry, I consistently drive revenue growth while ensuring compliance with AML policies. Committed to delivering exceptional service and fostering trust.

Overview

4
4
years of professional experience

Work History

Customer Care Specialist & Sales Representative

Prime Connect Solutions
Poland
11.2023 - 05.2025
  • Updated the system with order specifics, customer details, preferences, and billing information.
  • Utilized job-related software to prepare change-of-address records and issue service discontinuance orders.
  • Evaluated and identified opportunities to drive process improvements that positively impacted customer experience.
  • Delivered top-tier customer support via phone, email, and live chat, increasing customer satisfaction by 40%.
  • Generated 15% additional revenue by strategically upselling products and services based on customer needs.
  • Assisted customers in troubleshooting technical issues, ensuring fast and effective resolutions.
  • Maintained a detailed database of customer interactions using CRM software, ensuring proper follow-up.
  • Documented customer interactions accurately in the CRM system.
  • Maximized revenue by proactively building and managing key customer relationships.

Customer Care Specialist & Sales Representative

DNA ESSENCE
Lublin
11.2022 - 10.2023
  • Boosted customer satisfaction by 35% through effective complaint resolution and follow-ups.
  • Increased sales performance by 15% via proactive communication and trust-building.
  • Improved operational efficiency by streamlining tracking systems and analyzing customer data.
  • Provided product information to enhance customer understanding and satisfaction.
  • Reconciled accounts, posted daily entries, and conducted financial analysis.
  • Resolved billing and service issues for customers.
  • Built sustainable relationships and trust with customer accounts through open and interactive communication.

Customer Service Representative

The Agentsy BPO
Capet Town
02.2021 - 07.2022
  • Enhanced customer satisfaction by addressing issues and providing timely, accurate information.
  • Resolved customer complaints with empathy, leading to increased loyalty and regular business.
  • Developed positive relationships with customers through friendly interactions.
  • Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
  • Provided accurate information about products and services to customers.
  • Assisted customers in navigating the company website, ensuring an overall user experience, and placing online orders.
  • Collaborated with team members to design best practices for consistent customer service.

Education

Bachelor of Science - Nursing

WSEI
Lublin, Poland
07-2025

High School Diploma -

Jane Furse Technical College
South Africa
06-2022

Skills

  • Customer needs analysis
  • Patient and Empathy
  • Data Entry
  • Time Management
  • Cultural Competence
  • Problem Solving Skills
  • Telesales techniques
  • Policy adherence
  • Anti-money laundering
  • Know your customer
  • AML compliance

Languages

English
Proficient (C2)
C2
German
Beginner
A1

GDPR STATEMENT

I agree to the processing of personal data provided in this document for realizing the

recruitment process pursuant to the Personal Data Protection Act of May 10, 2018

(Journal of Laws 2018, item 1000) and in agreement with Regulation (EU)

2016/679 of the European Parliament and of the Council of April 27, 2016 on the

Protection of natural persons with regard to the processing of personal data and

on the free movement of such data, and repealing Directive 95/46/EC (General

Data Protection Regulation

Timeline

Customer Care Specialist & Sales Representative

Prime Connect Solutions
11.2023 - 05.2025

Customer Care Specialist & Sales Representative

DNA ESSENCE
11.2022 - 10.2023

Customer Service Representative

The Agentsy BPO
02.2021 - 07.2022

Bachelor of Science - Nursing

WSEI

High School Diploma -

Jane Furse Technical College

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Makanakaishe Chimuka