Makda Gebregziabher
Warsaw
Summary
Customer Service Representative with proven expertise in finance, customer support, and technical troubleshooting. Skilled in handling financial transactions, digital banking platforms, and software navigation while maintaining high standards of accuracy, security, and compliance. Strong communication, problem solving, and computer literacy enable effective customer engagement and customised solutions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Foundever
02.2024 - 06.2025
- Updated account information to maintain customer records.
- Assisted clients with daily banking needs, including account inquiries, balance checks, fund transfers and transaction monitoring.
- Supported customers in adopting online and mobile banking platforms, bridging the gap between finance and technology.
- Ensured compliance with banking policies, data security standards and confidentiality regulations while handling sensitive financial information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Built rapport with customers through courteous and professional communications.
- Monitored customer surveys and feedback to develop corrective actions for service-related issues.
- Offered technical support, leading to enhanced user experience.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
- Assisted customers in making informed decisions by providing detailed product information.
Customer Service Representative
Invigo Electrical Technology
11.2022 - 01.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Delivered technical support and troubleshooting for clients, including resolving software and hardware issues.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Gained hands on experience with computer systems and software tools , building a foundation useful in gaming technology and interactive applications.
Sales Representative
Bunna Bank
08.2020 - 04.2022
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Negotiated contracts to secure long-term business relationships and favorable pricing for clients.
- Trained and mentored new sales representatives.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Bachelor of Business Administration - International Business And Management
WSB Metro University
Toruń01.2026
Diploma of Higher Education - undefined
School of nations
Addis abeba06.2018
Skills
- Problem Identification
- Multi-Tasking and Prioritization
- Keen analytical skills
- Microsoft Excel
- Computer Skills
- Adaptable
- Strong time management
- Organisational skills
- Quick learner
- Data analysis
- Visualisation
- Resilience under pressure
- Team player
- Effective communication
- Focused concentration
- Event planning
Languages
Amharic - C2
English - C1
Polish - A1
Certification
- The ABCs of the Banking and Insurance Business: AML, KYC, the NAIC, IFRS, and More
Timeline
Customer Service Representative
Foundever
02.2024 - 06.2025
Customer Service Representative
Invigo Electrical Technology
11.2022 - 01.2024
Sales Representative
Bunna Bank
08.2020 - 04.2022
Diploma of Higher Education - undefined
School of nations
Bachelor of Business Administration - International Business And Management
WSB Metro University
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