Summary
Overview
Work History
Skills
Languages
Timeline
Generic
Maksim Kakhnovich

Maksim Kakhnovich

Kraków

Summary

An accomplished iGaming professional with a strong background in Operations Manager, sales, and geophysical engineering, seeking to leverage their skills and experience in the global business domain. Demonstrated leadership and excellence in their most recent role as a Service Manager at Bombay, where they provided guidance to new employees, achieving a 92.5% accuracy rate within 15 shifts, managed and trained staff, monitored and reported gaming operations and compliance, and drafted and implemented efficient schedules. Also gained valuable experience as a Game Presenter at Stake, showcasing their versatility, professionalism, charisma, and problem- solving abilities. Passionate about delivering exceptional service and support to customers, clients, and stakeholders, and enhancing their interpersonal and organizational skills.

Overview

2
2
years of professional experience

Work History

Service Manager

Queen Bee Studio
11.2022 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Implemented strategies to increase customer service satisfaction ratings.

Skills

  • Positive Attitude
  • Team Leadership
  • Multitasking and Organization
  • Problem-Solving
  • Reliable and Responsible
  • Employee Training and Development
  • Goal-Oriented
  • Work Planning and Prioritization

Languages

Polish
Elementary (A2)
English
Upper intermediate (B2)
Russian
Advanced (C1)

Timeline

Service Manager

Queen Bee Studio
11.2022 - Current
Maksim Kakhnovich