Maksim Zankevich
Warsaw
Summary
Professional with strong foundation in facility operations and customer service. Skilled in maintaining organized and efficient environments, handling inquiries, and providing support to ensure smooth daily operations. Known for effective team collaboration and adaptability to meet changing demands. Reliable, with focus on achieving results and supporting overall organizational goals.
Overview
13
13
years of professional experience
Work History
Business Center Attendant
Hilton
09.2024 - Current
- Managed inventory levels, ordering supplies as needed to ensure adequate stock for daily operations.
- Developed strong relationships with patrons, contributing to a loyal customer base and repeat business.
- Maintained a clean and organized facility for optimal guest experience and safety.
- Collaborated with team members to achieve smooth operations and maintain a pleasant environment for guests.
- Generated revenue growth through upselling additional services or products available at the center.
- Conducted regular inspections of facility equipment, identifying maintenance needs and coordinating necessary repairs.
- Efficiently managed schedules for staff members, optimizing coverage during peak hours without compromising quality of service provided to guests.
- Provided exceptional customer service by addressing guest inquiries promptly and professionally.
- Assisted in the planning and execution of events, ensuring their success and positive feedback from attendees.
- Coordinated with other departments within the organization to guarantee seamless delivery of services for clients attending events or utilizing facilities on site.
- Resolved guest complaints diplomatically, prioritizing customer satisfaction while adhering to company policies.
- Enhanced customer satisfaction by providing timely and efficient assistance to guests.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
- Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
- Built and established positive relationships with patrons, team members and supervisors.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Trained new recreation attendants on safety procedures and customer service tactics.
- Set up promotional displays and equipment for special events and activities.
Waiter
Hilton Hotel Warsaw
05.2022 - Current
- Serving breakfast and dinner for hotel guests;
- Executive lounge special service;
- Servicing special events: corporate parties, conferences, banquets.
Restaurant Waiter
Zpr S.A
11.2022 - Current
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
Warehouseman
IT Fasion Polska Group & Partners Sp z o o
02.2022 - 09.2022
- Collection of customer orders in the online store;
- Reception, transfer and distribution of goods in the warehouse;
- Work with documents and warehouse programs.
Foreman
Jeronimo Martins Polska S. A.
08.2020 - 01.2022
- Teamwork management (25-30 people);
- Working with schedules and timesheets;
- Training new employees, introducing them into the work process.
Copywriter
Limited liability company "Click Media"
04.2020 - 08.2020
- Proofreading large volumes of information and selecting the necessary news;
- Writing short previews for news;
- Uploading texts to the site, layout.
Travel agent
Travel agency "Softtour"
10.2019 - 08.2020
- Presentation of package tours and signing of contracts with clients;
- Full customer support before and during the holiday;
- Selection of information for the company's website and website layout.
Customer care expert
Telco, ICT and content provider A1
09.2015 - 10.2019
- Signing contracts with new clients;
- Full support, consulting, problem solving and answering questions for existing customers;
- Work with various databases, applications;
- Work with various documents, monthly reporting.
Foreman
Open join stock company "Bresthleboprodukt"
08.2012 - 05.2015
- Team management;
- Drawing up schedules, recording working hours, documentation on the quality of products;
- Organization and control of the production of flour and cereals.
Education
Specialist - grain storage and processing
The Mogilev State Foodstuffs University
Skills
- Big experience in customer service
- Ability to work with problems and unusual situations
- Ability to work with large volumes of information and find the main part
- Experience in work with client contracts (drafting, signing, support for customers)
- Reporting skill
- Communication skills
- Microsoft Office
- CRM
- Bitrix
- PADS24
- 1C
- Adobe Acrobat and Adobe Photoshop
- Symfonia Handel
- Event planning assistance
Language proficiency
Russian and Belarusian – native speaker
Polish - intermediate
English - intermediate
Training
- 2019-Travel operator Coral Travel, Active sales in the tourism sector;
- 2017-Corporate courses A1, Customer focus, objection handling;
- 2016-2018-Brainstorm English School, Pre-intermediate level;
- 2014-Fundamentals of journalism.
Timeline
Business Center Attendant
Hilton
09.2024 - Current
Restaurant Waiter
Zpr S.A
11.2022 - Current
Waiter
Hilton Hotel Warsaw
05.2022 - Current
Warehouseman
IT Fasion Polska Group & Partners Sp z o o
02.2022 - 09.2022
Foreman
Jeronimo Martins Polska S. A.
08.2020 - 01.2022
Copywriter
Limited liability company "Click Media"
04.2020 - 08.2020
Travel agent
Travel agency "Softtour"
10.2019 - 08.2020
Customer care expert
Telco, ICT and content provider A1
09.2015 - 10.2019
Foreman
Open join stock company "Bresthleboprodukt"
08.2012 - 05.2015
Specialist - grain storage and processing
The Mogilev State Foodstuffs University
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