Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic
Maksym Ishchenko

Maksym Ishchenko

Restaurant Manager
Warszawa

Summary

Organized and dependable candidate with a positive attitude. Willingness to take on added responsibilities to meet team goals. Familiar with USPH and HACCP standards.

Overview

15
15
years of professional experience

Work History

Restaurant General Manager

AIDA Cruises
03.2019 - Current
  • Set clear expectations and created positive working environment for employees.
  • Orchestrated positive customer experiences by overseeing every area of operations.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Maintained facility and grounds to present positive image.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Verified accurate records and sufficient supplies by conducting inventories of beverages and equipment.
  • Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
  • Carefully interviewed, selected, trained and supervised staff.
  • Effectively managed timekeeping, and paperwork for new crew.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Led and directed team members on effective methods, operations and procedures.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Interacted positively with customers while promoting hotel facilities and services.

Restaurant Manager

AIDA Cruises
11.2013 - 03.2019
  • Carefully interviewed, selected, trained and supervised staff.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.

Waiter

AIDA Cruises
02.2011 - 03.2013
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Used cash registers and credit card machines to cash out customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Stayed up-to-date on menu changes to help customers make food choices.

Waiter

Cunard Cruise Line
09.2007 - 06.2008
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Used cash registers and credit card machines to cash out customers.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
  • Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Inspected dishes and utensils for cleanliness.

Waiter's Assistant

Royal Carribbean Cruise Line
04.2006 - 10.2006
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.

Waiter

Entertainment Complex " AVALON"
Kyiv
04.2003 - 01.2006
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Used cash registers and credit card machines to cash out customers.

Education

Steward - Catering

Seafarers Training Center
Odessa, Ukraine
10.2013

Skills

  • Employee Performance Evaluations
  • Supply Ordering and Management
  • Delegating Assignments and Tasks
  • Performance Improvement
  • Staff Scheduling
  • Equipment Maintenance
  • Restaurant Operation
  • Guest Satisfaction

Additional Information

Over the last 10 years I have been working onboard of various cruise ships (AIDA Cruises) all the way from waiter to the executive restaurant manager. I worked as a restaurant manager in either buffet or a-la-carte restaurants with international teams from 4 to 16 waiters in 2013 to 2019.

Since 2019 I have been in charge of all restaurant operations onboard since 2019 with 5 and more restaurants and 75 employees at a time.

Main responsibilities onboard: Scheduling, evaluations, supervision, briefings with restaurant managers, organizing and conducting various functions, taking part in audits, beverage and equipment inventories, service knowledge trainings, maintaining health and hygiene protocols etc.

Due to this onboard experience, I am used to a high work flow and am able to adjust to the situation in regard to achieving goals and keeping the deadlines.



Languages

Ukrainian, Russian
Native language
English
Proficient
C2
German
Proficient
C2
Spanish
Beginner
A1

Timeline

Restaurant General Manager

AIDA Cruises
03.2019 - Current

Restaurant Manager

AIDA Cruises
11.2013 - 03.2019

Waiter

AIDA Cruises
02.2011 - 03.2013

Waiter

Cunard Cruise Line
09.2007 - 06.2008

Waiter's Assistant

Royal Carribbean Cruise Line
04.2006 - 10.2006

Waiter

Entertainment Complex " AVALON"
04.2003 - 01.2006

Steward - Catering

Seafarers Training Center

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Maksym IshchenkoRestaurant Manager