Summary
Overview
Work History
Education
Skills
Hobby
Additional Information
Timeline
Generic

Maksym Kordonets

Krakow

Summary

High-performing Head of Community with 10-year progressive career across both internal and external communications. Offering excellent management and organizational skills to develop and coordinate multiple customer care departments. Ready to help team achieve company goals.


Overview

10
10
years of professional experience

Work History

Head of Community and Support

Belka Games
08.2018 - 09.2023
  • Created the Community and Support departments from scratch.
  • Managed, motivated and trained a team of 16 employees. Including community managers, artists, video designers and support agents.
  • Created and implemented processes for working with related departments of the company (QA, Marketing).
  • Created and oversaw the content creation and content planning system.
  • Conducted an innovative approach to measuring community managers effectiveness expressed in terms of money.
  • Managed the creation of brand videos about the company.
  • Managed the work of contractors to create and maintain the company's official website.

Lead Community Manager

Wargaming
01.2015 - 08.2018
  • Managed a small team of community and content managers.
  • Created content in social networks of the World of Warplanes project.
  • Actively communicated and created strong relationships with players.
  • Monitored forums and social networks to gather feedback for developers.
  • Participated in and assisted with online and offline events for players.

Community Manager

Wargaming
10.2013 - 01.2015
  • Created content in social networks of the World of Warplanes project.
  • Сreated a huge and useful knowledge base about the game.
  • Actively communicated and created strong relationships with players.
  • Monitored forums and social networks to gather feedback for developers.

Education

Masters Degree - Jurisprudence

National University Odesa Law Academy
Odesa, Ukraine
06.2013

Skills

  • Performance Management
  • Staff Hiring and Retention
  • Staff Development
  • Staff Management
  • Public Speaking
  • Social Media Coordination
  • Workflow Coordination
  • Policy Development

Hobby

In my spare time I run a YouTube channel about gaming peripherals 

https://linktr.ee/sindwell

Additional Information

Citizenship: Ukraine
Ready for business trips and relocation.

Timeline

Head of Community and Support

Belka Games
08.2018 - 09.2023

Lead Community Manager

Wargaming
01.2015 - 08.2018

Community Manager

Wargaming
10.2013 - 01.2015

Masters Degree - Jurisprudence

National University Odesa Law Academy

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Maksym Kordonets