Maksym Nazarenko
Medella
Łódź
4
Languages
4
years of professional experience
Work history
Customer Consultant / Casino Croupier
5 Months- Provide direct customer service and assistance to casino guests on a daily basis.
- Work in a fast-paced casino environment while maintaining a high standard of customer service.
- Communicate with customers, answer questions and help resolve various requests and issues.
- Explain casino procedures and services to customers in a clear and professional manner.
- Handle different customer situations and communicate calmly and professionally, including in stressful situations.
- Work closely with colleagues to ensure smooth day-to-day casino operations.
- Follow internal procedures, operational standards and responsible gaming requirements.
- Comfortable communicating with customers from different backgrounds and nationalities.
Recepcjonista
1 Year 1 Month- Assisted guests with check-in, check-out and general reception services.
- Delivered exceptional customer service to hotel guests, addressing their requests to enhance overall satisfaction.
- Resolved guest questions, concerns, and day-to-day issues professionally, contributing to a seamless guest experience.
- Collaborated with hotel departments to efficiently address guest requests, ensuring a consistently positive customer experience.
- Maintained a professional and friendly approach when dealing with difficult or stressful situations.
- Communicated with customers from different backgrounds and nationalities.
- Implemented hotel procedures to enhance operational efficiency.
Pracownik Ochrony
1 Year 1 Month- Monitored CCTV systems, ensuring continuous surveillance of premises to enhance security.
- Maintained attention to detail during extended monitoring periods, ensuring prompt detection of incidents.
- Identified and reported unusual or potentially problematic situations, contributing to proactive risk management.
- Responded to incidents according to established procedures.
- Followed security procedures and workplace standards.
- Communicated with colleagues and other departments when incidents required attention.
- Worked responsibly in situations requiring concentration and quick decision-making.
Skills
Casino Operations
Customer Service
Client assistance
Customer Experience
Communication
Problem Solving
Crisis management
Conflict Resolution
Teamwork
Interpersonal Skills
Znajomość języków
English
B2
Upper intermediate
Russian
Native
Ukrainian
Native
Polish
C1
Advanced
Disclaimer
Zgadzam się na przetwarzanie przez firmę prowadzącą rekrutację danych osobowych zawartych w moim CV lub w innych dokumentach dołączonych do CV (moje zgłoszenie rekrutacyjne), dla celów prowadzenia rekrutacji na stanowisko wskazane w ogłoszeniu pracę. Dodatkowo zgadzam się na przetwarzanie przez pracodawcę danych osobowych zawartych w moim zgłoszeniu rekrutacyjnym dla celów przyszłych rekrutacji.
Timeline
Customer Consultant / Casino Croupier
Medella
2026.03 - 2026.08Read More
Recepcjonista
Sami Swoi Nieruchomości
2022.06 - 2023.07Read More
Pracownik Ochrony
Sami Swoi Nieruchomości
2022.06 - 2023.07Read More