MAKSYMILIAN DAMENTKO
Warsaw, Poland
Summary
Highly motivated and creative graduate of Management at the University of Warsaw (defended my thesis in December 2024). I do not believe in "impossible" and search for a solution until I achieve my goal. I am a very analytical mind - always focused and good with numbers, as well as, most computer programs. I am interested in brand marketing and graphic design and my hobbies include music and fashion. I like making my and my teammates' work efficient - I always look for a more clever solution to the problem instead of using "brute force". There is nothing that makes me happier than someone being satisfied with my service or knowing that my work helped someone else.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Player Support Agent
Testronic Sp. z o.o
09.2022 - 03.2024
- I was responsible for troubleshooting and providing help to a large player-base of world-class titles on the video game market (Runescape or The Cycle: Frontier - both with hundreds of thousands of players).
- Work using programs such as Zendesk, Jira and Playfab.
- Created a whole routine for any future agents basically from scratch.
Member of the PR and Promotion Department
FoM UoW Student Council
10.2021 - 07.2023
- Creating promotional materials for the SM channels (posts, banners, logos, graphics, etc.).
- Help organizing student events such as WuZetalia (annual festival with over 2,000 attendees).
- Taking photos and videos during all promotional events of the Faculty.
Customer Care Agent
Miinto Tech PL Sp. z o.o
10.2021 - 01.2022
- I was responsible for initiating and maintaining relationships with customers to build trust and encourage repeat purchases, solving problems regarding orders and/or returns.
- Remained in contact with multiple courier companies managing all orders from the online store.
- Worked in programs such as Dixa and Slack.
Inventory Controller
Moliera2.com / IT FASHION POLSKA GROUP Sp. z o.o.
02.2021 - 12.2021
- I was verifying the inventory both at the warehouses and at our brick-and-mortar stores in Warsaw and Sopot.
Order Fulfillment Specialist
Moliera2.com / IT FASHION POLSKA GROUP Sp. z o.o.
07.2020 - 09.2021
- I was responsible for packing orders placed through an online store (high-end clothing), placing shipping labels and handing them over to the couriers.
- Helped the return department with processing order returns using Sage Symfonia.
Education
Bachelor of Science - Management
University of Warsaw
12.2024
Skills
- Ability to Multitask
- Computer Skills
- Customer Service
- Problem-Solving
- Fast Learner
- Microsoft Office
- Communication Skills
- Critical Thinking
- Monitoring SM Channels
- Graphic Design
Languages
Polish
Native language
English
Proficient
C2
Spanish
Elementary
A2
Certification
- "B" category Driver's License
- English C1 Certificate from the UoW's School of Foreign Languages
Additional Information
I agree to the processing of personal data provided in this document for realising the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
Timeline
Player Support Agent
Testronic Sp. z o.o
09.2022 - 03.2024
Member of the PR and Promotion Department
FoM UoW Student Council
10.2021 - 07.2023
Customer Care Agent
Miinto Tech PL Sp. z o.o
10.2021 - 01.2022
Inventory Controller
Moliera2.com / IT FASHION POLSKA GROUP Sp. z o.o.
02.2021 - 12.2021
Order Fulfillment Specialist
Moliera2.com / IT FASHION POLSKA GROUP Sp. z o.o.
07.2020 - 09.2021
Bachelor of Science - Management
University of Warsaw
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