Maksymilian Muszyński
Warsaw
Overview
8
8
years of professional experience
1
1
Certification
Work History
Junior Salesman
Elab Education Laboratory
06.2024 - Current
- Proactively engaging with clients, identifying their specific needs and tailoring customized offers to enhance customer satisfaction and drive sales
- Organizing and conducting in-person meetings, effectively building strong client relationships and facilitating successful negotiations
- Participating in video marketing campaigns, leveraging multimedia content to increase brand visibility and engage a broader audience
- Utilizing CRM software to manage customer relationships and track sales activities, ensuring accurate reporting and analysis.
VIP Services Representative
Huuuge Games
02.2023 - 01.2024
- Cultivating robust relationships with VIP clients and adeptly overseeing all aspects of their engagement within the organization
- Addressing and resolving users' concerns regarding the services and accounts, delivering proactive and adept customer support
- Collaborating with both marketing and production departments to ensure cohesive operational efficiency
- Actively engaging and attending face-to-face events to fortify professional connections and broaden business prospects
- Preparing and curating essential documentation related to the players' activities
- Devising and implementing in-game campaigns and exclusive offers catered to service users.
Customer Service Specialist
Skinwallet
05.2021 - 02.2023
- Resolving ongoing users' requests related to the service usage
- Monitoring of transactions and payments initiated by the market users
- Detection of fraudulent patterns in KYC/AML procedures
- Close cooperation with marketing and development teams in order to ensure the highest possible satisfaction among the service users
- Community management of specified social media profiles
- Server development and maintenance for an NFT project.
Customer Service Agent
Majorel
09.2020 - 05.2021
- Updating the current personal information and documentation of PayPal users and businesses
- Validation of refund claims, and dispute settlements
- Communication with PayPal users related to the modifications made to their profile account
- Data verification of worldwide users and adapting to the given region legislation.
Freelance English Tutor
Freelance
04.2016 - 05.2021
- Organization of foreign language classes for every age group and businesses.
English Language Tutor
Mobile Lingua
01.2019 - 03.2019
- Language tutoring and consulting for businesses
- Language activities and exercises arrangements
- Taking care of necessary documentation.
Customer Service Assistant (intern)
Master Machine & Repair Corp.
06.2016 - 12.2016
- Preparing offers for the company's clients
- Resolving customer's requests regarding the transactions
- Managing documentation related to the budget.
Education
Bachelor's degree - Economics and IT Applications
Uniwersytet Szczeciński
Szczecin09.2019
Skills
- Sales Operations
- Customer Service Relations
- Sales and marketing strategies
- CRM Tracking
Websites
Languages
Polish
Native language
Polish
Proficient
C2
English
Proficient
C2
German
Upper intermediate
B2
Spanish
Elementary
A2
Certification
- Cambridge English Level 2
- Certificate in ESOL International (Advanced)
Timeline
Junior Salesman
Elab Education Laboratory
06.2024 - Current
VIP Services Representative
Huuuge Games
02.2023 - 01.2024
Customer Service Specialist
Skinwallet
05.2021 - 02.2023
Customer Service Agent
Majorel
09.2020 - 05.2021
English Language Tutor
Mobile Lingua
01.2019 - 03.2019
Customer Service Assistant (intern)
Master Machine & Repair Corp.
06.2016 - 12.2016
Freelance English Tutor
Freelance
04.2016 - 05.2021
Bachelor's degree - Economics and IT Applications
Uniwersytet Szczeciński
- Cambridge English Level 2
- Certificate in ESOL International (Advanced)