Malgorzata Leitich
Bojano
Summary
Detail-oriented team player with strong organizational skills. Customer-focused, meticulous and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Office Administrator
Chit Chat Language School And Education Centre
05.2017 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Monitored and oversaw general cleaning of office in line with company cleanliness standards.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Handled clients and teachers recruitment.
- Prepared employment and customer agreements.
- Issued invoices, receipts and registering payments.
- Handled debt collection.
- Organised incompany events and gift vouchers.
English Teacher
High School No 1
09.2016 - 09.2020
- Developed innovative lesson plans to engage students in English language learning.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Prepared and implemented lesson plans covering required course topics.
- Designed and implemented assessments to measure student progress in English language learning.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Participated in professional development opportunities to stay up-to-date on teaching best practices and enhance educator skills.
- Attended department meetings to develop and update course curricula.
- Established and maintained professional relationships with students, staff, parents and community members.
- Supported development of individualized education plans for students with special needs.
- Assessed and evaluated student performance through use of standardized testing.
English Teacher
Saudi Aramco
09.2013 - 06.2016
- Developed innovative lesson plans to engage students in English language learning.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Prepared and implemented lesson plans covering required course topics.
- Designed and implemented assessments to measure student progress in English language learning.
Travel Agent
PBP Orbis/Rainbow Tours
11.2006 - 12.2012
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Followed up with customers to increase customer service with travel plans.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Helped customers with passport and visa applications.
Education
No Degree - Pedagogy And Methodology With English
Pomerania College
Gdynia03.2017
Masters - Tourism
Sports Academy
Gdansk02.2006
Skills
- Office Management
- Inbound Phone Call Handling
- Planning Events
- Managing Office Supply Inventory
- Correspondence and Office Documents
- Effective Written and Verbal Communication
- Customer Service Management
- Administrative Arrangements
- Handling Complaints
- Microsoft Office
Certification
- Certified Excel Course, "Excel in an office from A to Z"
- CELTA - English Teaching qualification, grade A
- CPE - Certificate of Proficiency in English, grade B
Hobby
- Reading books - classic literature, crime novels, fantasy.
- Music - 60'-90'
- Travelling
- Lego building
- Sushi making
Languages
Polish
Native language
English
Proficient
C2
Timeline
Office Administrator
Chit Chat Language School And Education Centre
05.2017 - Current
English Teacher
High School No 1
09.2016 - 09.2020
English Teacher
Saudi Aramco
09.2013 - 06.2016
Travel Agent
PBP Orbis/Rainbow Tours
11.2006 - 12.2012
No Degree - Pedagogy And Methodology With English
Pomerania College
Masters - Tourism
Sports Academy
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