Małorzata Nadolska
Wejherowo,22
Summary
Accomplished Account Manager with a proven track record at J.S. Hamilton Poland Sp. Z O.O., enhancing client satisfaction and retention through exceptional customer service and effective negotiation skills. Expert in account management and teamwork, successfully expanded client base by identifying upsell opportunities and resolving escalated issues, ensuring favorable outcomes for all parties involved.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Account Manager
J.S. Hamilton Poland Sp. Z O.O.
06.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
Laboratory Service Representative
J.S. Hamilton Sp. Z O.O.
04.2020 - 06.2024
Documentation Specialist
J.S. Hamilton Sp. Z O.O.
10.2018 - 04.2020
Education
Postgraduade Studies - Quality And Safety of Cosmetic Products
University of Łódź
Łódź06.2024
Master of Science - Chemical Technology
Gdańsk University of Technology
Gdańsk09.2019
Engineer - Environmental Protection Technology
Gdańsk University of Technology
Gdańsk02.2018
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Negotiations
Certification
Internal Auditor of the Quality Management System ISO 9001:2015
Internal Auditor of the Environmental Management System ISO 14001:2015
Internal Auditor of Good Manufacturing Practices in the Cosmetics Industry according to ISO 22716:2007
Creation of safety data sheets based on the provisions of Annex II to the REACH Regulation and the CLP Regulation
Languages
Polish
Native language
English
Upper intermediate
B2
Timeline
Account Manager
J.S. Hamilton Poland Sp. Z O.O.
06.2023 - Current
Laboratory Service Representative
J.S. Hamilton Sp. Z O.O.
04.2020 - 06.2024
Documentation Specialist
J.S. Hamilton Sp. Z O.O.
10.2018 - 04.2020
Postgraduade Studies - Quality And Safety of Cosmetic Products
University of Łódź
Master of Science - Chemical Technology
Gdańsk University of Technology
Engineer - Environmental Protection Technology
Gdańsk University of Technology
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