Malgorzata Smaga-Blom
Warszawa
Summary
I am currently looking for a new interesting and challenging assignment after running an own consulting entity Polmacon Malgorzata Smaga-Blom. I have been working for my actual counterparty for eight years but now I decided to look for something different and more challenging.
I am self- motivated, detailed, communicative, and ready to meet new challenges person. Analytical and problem-solving mindset, accustomed to helping with day-to-day business processes. I have an extensive exposure to international cultures through both work and living experiences (Germany, Belgium, Japan, Australia, Denmark, Sweden and Poland.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work history
Customer operations and service specialist
Agfa NV Spółka Akcyjna
Warsaw, Mazovia
2020.03 - 2025.04
order administration,
shipment tracking,
process management,
service dispatching and coordination,
onsite intervention planning and supervising,
customer relations via telephone and email,
quality claims administration,
processing of billing documents invoices, credit notes
Inventory Control Supervisor 02/2017-2020
Agfa NV Spółka Akcyjna
Warsaw, Mazovia
2017.02 - 2020.02
Inventory reports collection, data checks in SAP, calculations of the results, data processing, discrepancies reporting, comminicatin of the results with the customers, debt collection processing.
Senior Sales Coordinator
Cetco Sp. z o.o Poland
Warsaw, Mazovia
2013.01 - 2019.08
daily contact with Swedish clients via mail and telephone, administrative tasks, support to Swedish colleagues, direct contact with the logistic department,
planning and organizing logistic activities,
customer and supplier order processing, price & delivery
customer support for product solutions.
direct contact with the technical support department,
Education
Bachelor of Medical Science Public Health - Helth economics
University of Gothenburg Sahlgrenska Academy
Gothenburg 2009.08 - 2011.05
Bachelor of Management and Organization - Economics
West Pomerania Business School
Szczecin, West Pomerania 1997.10 - 1999.03
Skills
Languages: Polish – native English – fluent Swedish - fluent,
MS Office (Word, Excel, PowerPoint),
SAP
Positive attitude and energy
Advanced communication proficiency
Proactive initiative taking
Time-Management capabilities
Customer service system navigation
Cross-Cultural competency
Client needs assessment
Timeline
Customer operations and service specialist
Agfa NV Spółka Akcyjna
2020.03 - 2025.04
Inventory Control Supervisor 02/2017-2020
Agfa NV Spółka Akcyjna
2017.02 - 2020.02
Senior Sales Coordinator
Cetco Sp. z o.o Poland
2013.01 - 2019.08
Bachelor of Medical Science Public Health - Helth economics
University of Gothenburg Sahlgrenska Academy
2009.08 - 2011.05
Bachelor of Management and Organization - Economics
West Pomerania Business School
1997.10 - 1999.03