Summary
Overview
Work History
Education
Skills
Timeline
Generic
Malgorzata Smaga-Blom

Malgorzata Smaga-Blom

Warszawa

Summary

I am currently looking for a new interesting and challenging assignment after running an own consulting entity Polmacon Malgorzata Smaga-Blom. I have been working for my actual counterparty for eight years but now I decided to look for something different and more challenging.

I am self- motivated, detailed, communicative, and ready to meet new challenges person. Analytical and problem-solving mindset, accustomed to helping with day-to-day business processes. I have an extensive exposure to international cultures through both work and living experiences (Germany, Belgium, Japan, Australia, Denmark, Sweden and Poland.

Overview

12
12
years of professional experience
3
3
years of post-secondary education

Work History

Customer operations and service specialist

Agfa NV Spółka Akcyjna
Warsaw, Mazovia
03.2020 - 04.2025


order administration,

shipment tracking,

process management,

service dispatching and coordination,

onsite intervention planning and supervising,

customer relations via telephone and email,

quality claims administration,

processing of billing documents invoices, credit notes

Inventory Control Supervisor 02/2017-2020

Agfa NV Spółka Akcyjna
Warsaw, Mazovia
02.2017 - 02.2020

Inventory reports collection, data checks in SAP, calculations of the results, data processing, discrepancies reporting, comminicatin of the results with the customers, debt collection processing.

Senior Sales Coordinator

Cetco Sp. z o.o Poland
Warsaw, Mazovia
01.2013 - 08.2019

daily contact with Swedish clients via mail and telephone, administrative tasks, support to Swedish colleagues, direct contact with the logistic department,

planning and organizing logistic activities,

customer and supplier order processing, price & delivery

customer support for product solutions.

direct contact with the technical support department,

Education

Bachelor of Medical Science Public Health - Helth economics

University of Gothenburg Sahlgrenska Academy
Gothenburg
08.2009 - 05.2011

Bachelor of Management and Organization - Economics

West Pomerania Business School
Szczecin, West Pomerania
10.1997 - 03.1999

Skills

Languages: Polish – native English – fluent Swedish - fluent,

MS Office (Word, Excel, PowerPoint),

SAP

Positive attitude and energy

Advanced communication proficiency

Proactive initiative taking

Time-Management capabilities

Customer service system navigation

Cross-Cultural competency

Client needs assessment

Timeline

Customer operations and service specialist

Agfa NV Spółka Akcyjna
03.2020 - 04.2025

Inventory Control Supervisor 02/2017-2020

Agfa NV Spółka Akcyjna
02.2017 - 02.2020

Senior Sales Coordinator

Cetco Sp. z o.o Poland
01.2013 - 08.2019

Bachelor of Medical Science Public Health - Helth economics

University of Gothenburg Sahlgrenska Academy
08.2009 - 05.2011

Bachelor of Management and Organization - Economics

West Pomerania Business School
10.1997 - 03.1999
Malgorzata Smaga-Blom