Mandisa Dube
Warsaw
Summary
Versatile and dedicated professional with experience spanning customer service at Sounds of Azania and preschool education at Little Rose. Excelled in environments requiring attention to detail and strong problem-solving skills. Achieved significant improvements in customer satisfaction and classroom engagement through effective team collaboration and health and safety compliance.
Overview
3
3
years of professional experience
Work History
Cleaner
Crowne Plaza
07.2024 - 10.2024
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
Retail Sales Associate
Y-super Square
11.2022 - 01.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Customer Service Representative
Sounds of Azania
08.2022 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Preschool Teacher's Assistant
Little Rose
09.2021 - 02.2022
- Supervised children during in-classroom activities and on playground.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Engaged and entertained children through recreational and educational activities.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
Education
Bachelor In Nursing - Nursing
Wsie
Poland WarsawSkills
- Cleaning and sanitizing
- Customer service
- Time management
- Team collaboration
- Problem-solving
- Attention to detail
Languages
English
Advanced (C1)
Timeline
Cleaner
Crowne Plaza
07.2024 - 10.2024
Retail Sales Associate
Y-super Square
11.2022 - 01.2023
Customer Service Representative
Sounds of Azania
08.2022 - 10.2022
Preschool Teacher's Assistant
Little Rose
09.2021 - 02.2022
Bachelor In Nursing - Nursing
Wsie
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