Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Mandy Melhuish

Cannonvale,14

Summary

Results-oriented professional with over 10 years of experience in Hospitality and Community Service sectors. Proven track record in customer service excellence, communication, and relationship building across Canada and New Zealand. Demonstrated leadership as a successful store owner, driving profitable operations and effective employee management. Strong business acumen complemented by a proactive, team-oriented approach and a commitment to maintaining a positive work environment.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Shop Owner

Fruits N Rootz
Airlie Beach
04.2022 - Current
  • Implemented promotional strategies to increase customer engagement and foot traffic.
  • Trained employees according to specifics of role and company values.
  • Managed employee schedules and assigned tasks and responsibilities to employees.
  • Coordinated deliveries of goods from suppliers in a timely manner.
  • Reviewed financial statements regularly to assess profitability of operations.
  • Trained and managed shop staff, including delegating tasks and scheduling shifts.
  • Directed and managed employees to consistently meet performance targets.
  • Monitored financial objectives and prepared budgets according to projections.
  • Processed payments, calculated taxes, and prepared invoices for customers.
  • Established policies regarding pricing, promotions, refunds, returns.
  • Trained, recruited, and selected shop employees.

RESIDENTIAL YOUTH WORKER

ALL CARE AUSTRALIA
GOLD COAST
10.2020 - 03.2021
  • Within this role I provide therapeutic support to young people in care who have histories of complex trauma. As a residential youth worker, I act as an adult role model, seeking to engage young people in purposeful activities aimed at developing life skills and self-worth. Other duties include ensuring all essential needs are met for the young person within the home such as providing a balanced diet, prompts with hygiene, support for school engagement and creating positive life experiences.

BANQUET SUPERVISOR

MILLBROOK RESORT
NEW ZEALAND
06.2019 - 01.2020
  • Coordinated a variety of events, such as weddings, private golf dinners, and conferences at the resort.
    Led a team dedicated to ensuring flawless execution of all scheduled events.
    Collaborated with clients to establish clear expectations and event details.
    Streamlined communication among departments to enhance operational efficiency during events.

SERVER

VINELAND ESTATE WINERY
CANADA
06.2018 - 10.2018
  • Duties included greeting customers, general table maintenance and assisting servers with executing restaurant standards of food & service.

MANAGER/SERVER

EDDIE BURGER & BAR
CANADA
10.2017 - 05.2018
  • A manager on duty is responsible for managing the team on shift and ensuring all front of house operations are functioning prior to opening the restaurant.

BANQUET SERVER SUPERVISOR/BARTENDER

FAIRMONT BANFF SPRINGS
CANADA
11.2016 - 05.2018
  • My role included setting up banquet events, execution and pack down alongside a team of 80 staff members. Functions ranged from corporate dinners, weddings & VIP events up to 1,000 guests.

ASSISTANT MANAGER

LOCOS KITCHEN & BAR
BRISBANE
12.2015 - 10.2016
  • Duties included managing staff, writing rosters, ordering stock and general operations.

PAROLE OFFICER

DEPARTMENT OF CORRECTIONS
BRISBANE
10.2014 - 10.2016
  • My role was a senior case manager supervising offenders on both probation and parole orders in the community whilst providing reintegration and rehabilitation support following their release from custodial sentences.

Education

Bachelor of Human Services - Criminology

University of Queensland
Brisbane
11.2014

Skills

  • Employee training and development
  • Financial analysis and reporting
  • Inventory management
  • Promotional strategy
  • Customer service excellence
  • Team leadership
  • Decision making
  • Time management
  • Financial management

Certification

  • First Aid
  • CPR
  • RSA

References

References available upon request.

Timeline

Shop Owner

Fruits N Rootz
04.2022 - Current

RESIDENTIAL YOUTH WORKER

ALL CARE AUSTRALIA
10.2020 - 03.2021

BANQUET SUPERVISOR

MILLBROOK RESORT
06.2019 - 01.2020

SERVER

VINELAND ESTATE WINERY
06.2018 - 10.2018

MANAGER/SERVER

EDDIE BURGER & BAR
10.2017 - 05.2018

BANQUET SERVER SUPERVISOR/BARTENDER

FAIRMONT BANFF SPRINGS
11.2016 - 05.2018

ASSISTANT MANAGER

LOCOS KITCHEN & BAR
12.2015 - 10.2016

PAROLE OFFICER

DEPARTMENT OF CORRECTIONS
10.2014 - 10.2016

Bachelor of Human Services - Criminology

University of Queensland

Similar Profiles

CREATE PROFILE
Mandy Melhuish