Mangaliso Jani Sambo
IT Specialist
Warsaw,14
Summary
Dedicated IT Specialist skilled in enhancing system performance and reliability through proactive maintenance and innovative solutions. Seeking to leverage expertise in configuration, optimization, and seamless integration to drive efficiency and effectiveness in a dynamic organization.
Overview
6
6
years of professional experience
1
1
Language
Work History
IT Administrator
Central Medical Stores (Ministry of Health)
2 2022 - 3 2024
- Spearheaded improvement initiatives for configuring, reconfiguring, and debugging Microsoft Dynamics NAV 2017 ERP software, resulting in a 30% increase in system performance and usability enhancement
- Proactively maintained and optimized VoIP phone systems, executing reconfigurations and troubleshooting to ensure uninterrupted and reliable communication channels, leading to 99.9% uptime
- Implemented maintenance and troubleshooting protocols for all security systems, including Access Control and CCTVs, resulting in safeguarding of assets, drugs, and medical supplies with a 100% reduction in security breaches and theft
- Ensured maximum stability of IT facility infrastructure, including organization network, by performing systems maintenance tasks and troubleshooting, leading to 95% reduction in network downtime
- Developed comprehensive SOPs and technical manuals for Warehouse systems, revolutionizing staff training methods and establishing standardized procedures for enhanced effectiveness, resulting in 40% faster onboarding of new employees
- Played a pivotal role in coordinating the seamless integration of new systems and applications into existing infrastructure, guaranteeing flawless compatibility and optimal functionality, resulting in a 20% increase in operational efficiency
- Engaged all stakeholders under the Ministry of Health for the electronic logistic management information system (eLMIS) Project and integration to WMS, facilitating 100% participation and successful integration.
System Administrator
CIT College
02.2020 - 02.2022
- Ensured seamless IT resource access for students and staff through comprehensive technical support, resulting in a 95% satisfaction rate
- Took the lead in optimizing Active Directory at CIT College, fortifying data integrity and access controls, leading to 30% faster user authentication
- Vigilantly monitored network performance, swiftly mitigating vulnerabilities to maintain operational integrity, resulting in a 95% reduction in network downtime
- Implemented robust backup protocols for critical data protection, minimizing downtime by 50%
- Led server hardware and software maintenance, optimizing performance and reliability, resulting in a 20% increase in server uptime
- Empowered users with expert technical assistance and training, resulting in an 80% proficiency improvement in systems usage
- Enhanced software deployment efficiency, ensuring compliance with policies, resulting in a 30% faster deployment time
- Collaborated with academic departments to understand their IT needs and provided tailored solutions and support, resulting in a 100% alignment with departmental requirements
- Provided training and workshops to faculty, staff, and students on IT best practices, security awareness, and new technologies.
IT/Inventory Officer
National Emergency Response Council on HIV and AIDS (NERCHA)
04.2016 - 08.2019
- Managed the Global Fund warehouse, overseeing assets exceeding $20 million, optimizing procurement, inventory control, and distribution processes for heightened efficiency, resulting in a 20% reduction in operational costs
- Collaborated with Ministry of Health partners to ensure seamless deployment of assets, facilitating timely delivery and utilization to bolster public health programs, resulting in 100% compliance with delivery schedules
- Spearheaded the implementation of Yammer, enhancing communication and collaboration among NERCHA staff, fostering a cohesive work environment, resulting in a 40% increase in interdepartmental communication
- Pioneered the deployment of SharePoint and Team Sites at NERCHA, establishing centralized platforms for streamlined document management and knowledge sharing, resulting in 30% faster document retrieval
- Customized SharePoint sites to meet departmental needs, promoting efficient information dissemination and team collaboration, resulting in a 50% increase in document accessibility
- Coordinated with the IT department to develop an Asset Database Management System, optimizing tracking and management of organizational assets, resulting in a 25% improvement in asset tracking accuracy
- Implemented standardized processes for asset registration and maintenance, enhancing accountability and resource utilization across departments, enhancing accountability and resource utilization across departments.
Education
Master of Science - Computer Engineering
Vistula University
Poland 04.2001 -
Bachelor of Science - Information Technology
Institute of Development Management
Eswatini 04.2001 -
Associate of Science - Information Technology Project Management
Limkokwing University of Creative Technology
Eswatini 04.2001 -
Skills
ERP Software Optimization and Troubleshooting
Timeline
System Administrator
CIT College
02.2020 - 02.2022
IT/Inventory Officer
National Emergency Response Council on HIV and AIDS (NERCHA)
04.2016 - 08.2019
Master of Science - Computer Engineering
Vistula University
04.2001 -
Bachelor of Science - Information Technology
Institute of Development Management
04.2001 -
Associate of Science - Information Technology Project Management
Limkokwing University of Creative Technology
04.2001 -
IT Administrator
Central Medical Stores (Ministry of Health)
2 2022 - 3 2024
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