Manish Chaudhary

Employers:

Infosys Poland | Nov 2025 - Present

HCL Poland | Aug 2022 - Oct 2025

• Provide L2/L3 production support for critical Risk and PnL applications hosted on OpenShift.
• Troubleshoot and resolve application, infrastructure, and API connectivity/performance issues with minimal business impact.
• Monitor system health via Splunk dashboards/alerts, AppDynamics, Grafana and proactively address anomalies.
• Collaborate with Development, DevOps, and Agile teams to triage and resolve issues across environments.
• Maintain runbook, knowledge base articles, RCA reports, and post-incident documentation.
• Participate in on-call rotation and manage major incidents with cross-functional coordination.
• Drive automation of monitoring, alerting, and operational tasks using Python, Shell, and PowerShell.
• Support CI/CD processes with GitLab, Jenkins, and Kubernetes to improve deployment reliability.

• Delivered L2 support for trading, settlement, reconciliation, and reporting applications.
• Automated daily reports and health checks using Perl, Shell, and SQL scripts, reducing manual effort.
• Resolved P2–P5 incidents in ServiceNow, performed RCAs, and implemented permanent fixes through Jira.
• Participated in weekend/on-call release deployments, ensuring smooth transition and minimal downtime.
• Collaborated with developers to fix system-level and database-related issues, optimizing application stability.

• Provided support for ERP systems with a focus on SQL/RDBMS tuning, incident handling, and SLA adherence.
• Automated recurring operational activities with Perl and Shell scripting.

• Supported 24x7 telecom applications (Airtel, Vodafone, Idea, Aircel) with incident and RCA handling.
• Managed Linux system processes, cron jobs, and virtual machines, resolving infra and DB issues.
• Strengthened automation processes to reduce manual interventions.

• Developed, tested, and deployed features in C#, ASP.Net, and Oracle 11g.
• Provided application enhancements, weekly deployments, and production fixes.