Manoj Kumar Marneni
Warsaw
Summary
Collaborative Technical Support Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Nokia Solutions And Networks
01.2022 - Current
- Technical support of Nokia SDM (Subscriber Data Management) products (bare metal and cloud).
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Monitored systems in operation and quickly troubleshot errors.
- performing Software installations and Software upgrades in live systems.
- Emergency on-call support.
Support Specialist
Sitel
10.2020 - 12.2021
- Attends and participates in meetings with supervisors and Team managers.
- Provides relevant information for the monthly quality reports.
- Solving tickets through Zendesk and inbound/outbound calls.
Education
Master of Science - Computer Engineering
Vistula University
Warsaw, Poland04.2021
Skills
- Customer Relationship Management
- Root Cause Analysis
- Software Upgrades
- Diagnosis and Troubleshooting
- Linux
- TCP/IP
- XML
- SOAP
- SPML
- JSON
- LDAP
- Docker
Certification
- One-NDS (Database for the storage of Subscribers) L3 care engineer certification (An internal Nokia certification for One-NDS product).
- Shared Data Layer L3 certification (Database for the storage of Subscribers based on cloud technology "Open stack and Micro services").
Languages
Telugu
Native language
English
Advanced
C1
Timeline
Technical Support Engineer
Nokia Solutions And Networks
01.2022 - Current
Support Specialist
Sitel
10.2020 - 12.2021
Master of Science - Computer Engineering
Vistula University
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