Marcel Nzemba
Warsaw
Summary
Hardworking and proactive individual committed to improving customer service, loyalty and satisfaction. Applies resourceful and logical thinking approach to problem-solving that resolves complex issues swiftly. Approachable communicator, confident in providing superior levels of customer care.
Overview
4
4
years of professional experience
Work History
Customer service representative
Zappos
01.2024 - Current
• Followed up customer queries to check provided solutions met expectations.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Call center agent
MTN
01.2023 - 08.2023
- Built positive customer rapport through friendly, professional communication.
- Reduced customer wait times by adhering to call target timeframes.
Customer Services Assistant
Spar
11.2021 - 11.2022
- Cultivated excellent customer relationships by delivering service with a smile and solving queries efficiently.
Call Center Agent
Vodacom
08.2021 - 11.2021
- Dealt with complex customer complaints professionally and politely, resolving issues with favourable solutions.
Education
High School Diploma -
University of Economics And Human Sciences
Warsaw, PolandSkills
- Complex problem-solving
- I Keep composure even in hard situations to find the right solutions
- Phone management
- Complaint management
- Energetic work ethic
- Call centre experience
- Customer Service
- Customer relations
- Problem-solving
- Telephone skills
- Multilingual
Languages
French
Native
English
Proficient
C2
Personal Information
- Driving License:
- Nationality: Congolese
Name & contact
Timeline
Customer service representative
Zappos
01.2024 - Current
Call center agent
MTN
01.2023 - 08.2023
Customer Services Assistant
Spar
11.2021 - 11.2022
Call Center Agent
Vodacom
08.2021 - 11.2021
High School Diploma -
University of Economics And Human Sciences
Similar Profiles
Laurie BryanLaurie Bryan
Customer Loyalty Team Manager at ZapposCustomer Loyalty Team Manager at Zappos
Autumn WilkinsAutumn Wilkins
Jr. Corporate Trainer at ZapposJr. Corporate Trainer at Zappos
Carson SharleyCarson Sharley
Quality Assurance Supervisor at ZapposQuality Assurance Supervisor at Zappos