Marceli Wiatr
Olsztyn
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Motivated head waiter with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Waiter
Hotel Park
03.2023 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Head Waiter
Tafla Restaurant
06.2022 - 12.2022
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supervised server staff and simultaneously served personal section of tables.
- Trained staff members on use of POS system.
- Managed food resources, memorized orders, and coordinated customer service.
Seller
Rolki
04.2020 - 01.2022
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Utilized product knowledge to educate customers on features and benefits.
- Packed, labeled, and shipped products to customers, providing accurate delivery timelines.
- Responded to customers' complaints regarding service and product quality to solve issues.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Tour Operator
Sindbad
03.2019 - 01.2020
- Built personal relationships with guests to promote positive experiences.
- Collected and deposited payments from guests.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Education
Master of Turism And Recreation - Turism And Recreation
University of Warmia And Mazury
Olsztyn06.2023
Bachelor of Turism And Recreation - Turism And Recreation
University of Warmia And Mazury
Olsztyn07.2021
Technician - Hotelair
Zespół Szkół Ekonomicznych Im. Mikołaja Kopernika
Olsztyn04.2019
Skills
- Guest Relations Management
- POS System Operations
- Plating and Presentation
- Conflict and Complaint Resolution
- Wine and Liquor Service
- Special Requests and Substitutions
- Event Planning
- Tableside Service
- Quality Control
- Emergency Response
- Financial Transactions
- Client Support
Certification
- Certified, Nordic-walking instructor, Polish association of nordic-walking
- Personal trainer - physical recreation
- Leisure time entertainer
- Physical recreation instructor course with the specialization fitness trainer
- Child camp tutor
- Massage specialisation - I and II degree
Additional Information
- knowledge about history and advantages
- teaching methodology
- training structure
- safety rules during training
- work with people
Languages
Polish, Italian
Native language
English
Upper intermediate
B2
Timeline
Waiter
Hotel Park
03.2023 - Current
Head Waiter
Tafla Restaurant
06.2022 - 12.2022
Seller
Rolki
04.2020 - 01.2022
Tour Operator
Sindbad
03.2019 - 01.2020
Master of Turism And Recreation - Turism And Recreation
University of Warmia And Mazury
Bachelor of Turism And Recreation - Turism And Recreation
University of Warmia And Mazury
Technician - Hotelair
Zespół Szkół Ekonomicznych Im. Mikołaja Kopernika
Similar Profiles
SIDDHARTH SIDDHARTH null
Indian Tandoori Cook at Hotel ParkIndian Tandoori Cook at Hotel Park
Priyanka BorborahPriyanka Borborah
Front Office Executive at Hotel Park , Ramada Hotel , Raddision BluFront Office Executive at Hotel Park , Ramada Hotel , Raddision Blu
Belén DelgadoBelén Delgado
Food and Beverage Server at HOTEL PARK CITY, AUTOGRAPH COLLECTION MarriotFood and Beverage Server at HOTEL PARK CITY, AUTOGRAPH COLLECTION Marriot
Nargiz GurbanovaNargiz Gurbanova
Transaction Monitoring Analyst at UBS BankTransaction Monitoring Analyst at UBS Bank
Marcin ChojnowskiMarcin Chojnowski
Dyrektor Regionalnego Centrum Sprzedaży at T.U.i R. Warta S.A.Dyrektor Regionalnego Centrum Sprzedaży at T.U.i R. Warta S.A.