Marcelina Wilk
Kraków
Summary
With over four years of experience at LPP, I have developed strong flexibility and adaptability to various situations. Open to new challenges, changes, and relocation, as it does not hinder my pursuit of a new professional path. Eager to acquire knowledge and consistently incorporate inspiring ideas into work.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Leader
Sinsay Futura Park
01.2024 - Current
- Organizacja bieżącej pracy zespołu Sprzedawców podczas prowadzonych zmian.
- Realizacja bieżących zadań z zakresu operacyjnego oraz VM.
- Dbanie o realizację sprzedaży i celów KPI, zapewniając profesjonalną obsługę klienta.
Visual Merchandiser
Sinsay Futura Park
03.2022 - 01.2024
- Organization of shop assistant's work during shifts.
- Analyzing sales reports and planning activities aimed at the best possible exposure of goods and ensuring the highest possible sales.
- Worked with store managers to implement new displays, promotions and store layout changes.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
- Monitored and replenished display inventory and restructured according to available stock.
- Updated signage regularly to reflect current promotions or markdowns, improving clarity for customers seeking sale items within the store environment.
- Increased customer traffic through effective window displays that showcased new products and promotions.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Analyzed sales data and customer feedback to develop creative solutions to improve customer experience.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Built properly lit and well-maintained displays, creating inviting atmosphere in stores.
Shop Assistant
SINSAY Futura Park
03.2021 - 03.2022
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Contributed to team success by supporting colleagues during peak periods or staff shortages.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Collaborated with team members to achieve overall store goals and objectives.
- Remained calm and composed in tense situations involving angry or upset customers.
- Assisted in training new hires on store procedures, policies, and product knowledge.
Shop Assistant
CROPP Bonarka City Center
07.2020 - 11.2020
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Contributed to team success by supporting colleagues during peak periods or staff shortages.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Collaborated with team members to achieve overall store goals and objectives.
- Remained calm and composed in tense situations involving angry or upset customers.
- Assisted in training new hires on store procedures, policies, and product knowledge.
Shop Assistant
RESERVED Factory Outlet
08.2019 - 06.2020
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Contributed to team success by supporting colleagues during peak periods or staff shortages.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Collaborated with team members to achieve overall store goals and objectives.
- Remained calm and composed in tense situations involving angry or upset customers.
- Assisted in training new hires on store procedures, policies, and product knowledge.
Shop Assistant
Witaminka
06.2017 - 09.2018
- Completed daily tasks accurately and on-time to support shop needs.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Checked incoming orders and organized new stock.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Managed product displays, showcasing new arrivals or bestsellers for increased visibility and sales opportunities.
Office Assistant
F.H.U. Kiełkowianka
06.2017 - 09.2017
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
Education
Masters - Public Administration
Uniwersytet Pedagogiczny im. KEN w Krakowie
Kraków10.2021
Bachelor Of Administration - Public Administration
Uniwersytet Pedagogiczny im. KEN w Krakowie
Kraków06.2019
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Decision-making capabilities
- Strong verbal and written communication
- Staff education and training
- Staff Supervision
- POS System Operation
- Daily workflows
- Professional Appearance
- Multitasking Abilities
- Attention to Detail
- Organizational Skills
- Teamwork and Collaboration
- Task Prioritization
Languages
Polski
Native language
English
Upper intermediate (B2)
German
Beginner (A1)
Polish
Certification
- Courses:
- Europejskie organy ochrony danych osobowych, Uniwersytet Pedagogiczny im. KEN w Krakowie, 2019.
- Fundamenty HTML - level 1, CODENGA, 2023.
- Budowanie zespołu, LPP, 2023.
- Dobre rozmowy managerskie, LPP, 2023.
Timeline
Shift Leader
Sinsay Futura Park
01.2024 - Current
Visual Merchandiser
Sinsay Futura Park
03.2022 - 01.2024
Shop Assistant
SINSAY Futura Park
03.2021 - 03.2022
Shop Assistant
CROPP Bonarka City Center
07.2020 - 11.2020
Shop Assistant
RESERVED Factory Outlet
08.2019 - 06.2020
Shop Assistant
Witaminka
06.2017 - 09.2018
Office Assistant
F.H.U. Kiełkowianka
06.2017 - 09.2017
- Courses:
- Europejskie organy ochrony danych osobowych, Uniwersytet Pedagogiczny im. KEN w Krakowie, 2019.
- Fundamenty HTML - level 1, CODENGA, 2023.
- Budowanie zespołu, LPP, 2023.
- Dobre rozmowy managerskie, LPP, 2023.
Masters - Public Administration
Uniwersytet Pedagogiczny im. KEN w Krakowie
Bachelor Of Administration - Public Administration
Uniwersytet Pedagogiczny im. KEN w Krakowie
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