Marcin Burakowski

• Formulated IT Strategy and supported its adherence by top management. Created digital transformation roadmaps, communicated and aligned milestones for effective realizations.
• Saved 10%+ of IT budget by implementing cost-saving initiatives that addressed inefficiency challenges, reducing waste and business bottlenecks. Savings were re-invested in high-value IT initiatives.
• Implemented Business-IT governance and IT Operating Model that led towards the 'IT as a Business' transformation of IT organization.
• Identified operational issues related with heavy on-prem infrastructure maintenance, and provided solutions through transition to public and hybrid cloud.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement. Proactively support the delivery of core IT services within specific timeframes and quality measures.

End to end responsible for continual product development of IoT Operations Platform - collaboration with key stakeholders, strategic and operational planning, direct coordination of nearshore DevOps teams

• Roadmap planning and execution in regular Program Increments (PI's) leveraging global DevOps blueprint (SAFE framework).
• Technology road-mapping leveraged a strategic relationship with the vendors to support the Platform with the best solutions.
• Continual prioritization of business demands and managing stakeholders' excavations for the highest satisfaction.
• Drive continual improvements by generating suggestions and engaging in problem-solving activities to support teamwork.
• Identified operational issues, analyzed information from monitoring systems and provide solutions to problems.
• Developed and maintained courteous and effective working relationships with technical squads and the management layer.
• Actively listened to customers, handled concerns quickly and escalated significant issues to management. Used coordination and planning skills to achieve results according to schedule.

Actively supported the consolidation of Ericsson R&D Test Centers into three large data centers (Ericsson ICT Centers).

• Supervised and coordinated implementation of core IT operational processes and Ways of Working with Ericsson's standard ITSM system.
• Created plans for ITSM projects and communicated deadlines to complete on time. Coordinated implementation with defined scope and managed milestones.
• Worked closely with ICT Centers Program management teams to plan, develop and execute ITSM and IT Operations Excellence strategies aligned to Ericsson's vision.

Implementation of global modern IT Operations based on DevOps blueprint and common operational framework supported by new modern and automated ITSM tool-set

• Introduced one and common User Portal and Service Catalogue augmented with Chatbots and broad self-service capabilities based on KCS (Knowledge-centered Support).
• Implemented automation framework for service delivery (reactive and pro-active service health monitoring)
• Enhanced support processes with automated technical CI monitoring and CMDB discovery.
• Improved operational process performance reporting and service level management framework.

• Spearheaded successful business development initiatives aligned with the company's strategy and core competencies. Promoted new business and expanded the firm's professional network.
• Prepared annual budgets with controls to prevent overages.
• Implemented improvements to shape agile organizational culture, optimize lean processes and improve collaboration to help the company evolve and grow.
• Oversaw firm's day-to-day administrative operations provided guidance to support staff.