Marcin Dybza

• Created documentation, manuals, and presentations for an external client in Cyber Hygiene area in Kraków.
• Assisted with ad hoc requests, report creation, and provided stakeholders with necessary information.
• Contributed to governance of control services and worked on process improvements for efficiency.

• Creation of documentation regarding current/potential clients and their needs (banking & insurance industries)
• Creation of documentation regarding certain technologies/trends/markets (banking & insurance industries)
• Taking part in Taking team's recruitment process
• Acting as buddy for newly hired teammates
• Creation and managing Confluence pages related to the project creation and managing JIRA tickets with assigned tasks
• Working using Agile Scrum methodology

• Collecting and analyzing data about the current state of the process
• Identifying the process weakness and bottlenecks
• Documenting plans for process improvement (administration and technical wise)
• Managing expectations with stakeholders
• Creation and managing JIRA tickets with assigned tasks

• Gathering requirements for the development of the tool
• Breaking down the requirements into details with stakeholders about separate parts of the process
• Managing expectations with stakeholders
• Creation of documentation necessary for the development of the tool
• Creation and managing Confluence pages related to the project
• Creation and managing JIRA tickets with assigned tasks
• Working using Agile Scrum methodology

• Identifying the owners and driving the process of migration
• Preparation of reporting (on an ad-hoc and weekly basis)
• Collecting and analyzing the data
• Performing the day-to-day overall management of the process and process administration
• Creating process documentation: flowcharts, manuals, RACI matrix etc.

• Security vulnerability patching process:
• Driving individual security issue remediation
• Escalating to appropriate patching units in cases where affected assets are not being remediated in a timely manner
• Formulate Get-to-Green plans as necessary and track execution act as escalation point for patching units in relation to application owner
• Reporting success and failure metrics to management
• Work with internal stakeholder group
• Agent Coverage process:
• Preparing metrics and presenting them to management and other stakeholders
• Driving development of the process, adding new tools and solutions that help us keep the remediation ratio at the correct levels.
• Creating cases with ticketing tools, tracing its progress, coordinating priority with remediation teams and escalating if necessary
• Coordinating efforts of remediation teams, stakeholders, audits etc.
• Preparing ad-hoc reports and analysis
• Creating process documentation: flowcharts, manuals, RACI matrix etc.

• Incident Manager:
• Developing strong working relationships with support teams and management
• Maintaining relationships with other Service Management Managers: Problem and Change Process managers
• Maintaining or developing and implementing operational methods, procedures and measures to meet quality criteria and customer satisfaction at the expected level
• Creating operational guides, instructions for team members
• Supporting Incident Management reporting (KPIs and customer SLAs)
• Performing the day-to-day overall management of the process and process administration
• Process Manager:
• Supporting Process Owner in his activities
• Monitoring KPI and improving operational performance
• Identifying and resolving recurring performance problems and improvement opportunities
• Ensuring top level quality of processes, working procedures and deliveries

• Infrastructure Services Lead (ISL) function:
• Gathering requirements and forecasting expenditures of IT infrastructure projects
• Tracking and ensuring delivery to business
• Collecting and analyzing data
• Status reporting
• Global AM (GLAM) Incident & Problem Management functions:
• Checking the quality of data in Incident and Problem tickets
• Chasing teams/employees on overdue tickets
• Creating ad hoc requests for users regarding creating tickets in the organization
• Help with employee time reporting - chasing users with missing hours, making amendments and sending
• Progress data to management

• Coordination of work related to the validation of new designs
• Coordinate the process of licensing the production in factories
• Preparation of contracts and permanent control of the manufacturing process designed to achieve efficient execution of orders
• Keeping documentation related to the above activities
• Preparation of quarterly sales reports
• Maintaining good relationships with suppliers and licensors
• Preparation of reports on current activities
• Submit ideas for new collections, planning directions for the creation of new collections

• Telephone customer service
• Monitor customer issues and coordination between the teams in order to solve them
• Walkthrough development challenges identified
• Implementation and training of newcomers
• Finding solutions and documenting them in the Knowledge Database