Marcin Gielnik
Warsaw,14
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts, enhancing sales within trade and corporate portfolio. Strong analytical skills, self motivated and adaptable with proven track record of exceeding goals. Leader with proficiency in growing professional network, sales planner, influencing decision-makers and devising successful strategies. Collaborative and strategic leader with robust background in customer relationship management.
Overview
30
30
years of professional experience
Work History
Key Account Manager
Air France KLM
04.2005 - Current
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problem solving.
- Maintained a high level of industry knowledge by attending relevant conferences, seminars, and workshops, contributing to the development of innovative solutions for clients.
- Expanded key account base by identifying and cultivating new business opportunities.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Developed and delivered presentations to key customers to position products and services.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Active new leads hunting, negotiating SLA’s and contracts with new corporate customers and renewing existing ones
- Organizing and participating at Educational Trips
- Responsible for sales actions, market research and developing business during opening new AF routes : KTW-CDG, WRO – CDG and KLM on KRK-AMS,GDN-AMS and POZ-AMS
- Training and coaching staff and Travel Agents, with Air France, KLM Delta products
- Sales force coach in Poland
- Increased overall efficiency while reducing operational costs through continuous evaluation and adjustment of key account management strategies.
- Monitored competitor activity within the industry, adjusting strategies accordingly to maintain a competitive edge in key accounts management.
- Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
- Implemented strategic sales plans to achieve consistent revenue growth across key accounts.
Tour Leader
Free Lancer, Cooperating With Travel Agents
01.2005 - 03.2005
- Trained new tour leaders in company policies, procedures, and best practices, fostering a cohesive team environment.
- Guided groups of up to 50 people on scheduled tours in Mexico, Kenya, Thailand, USA, Brasil , Marocco and Egypt
Sales Manager
Finnair
04.1998 - 12.2004
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Organized promotional events and interacted with community to increase sales volume.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Managed accounts to retain existing relationships and grow share of business.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Sales Representative
United Airlines GSA
03.1997 - 03.1998
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential trade and corporate accounts.
- Trained and mentored new sales representatives.
- Conducted product presentations to educate customers on features, benefits, and competitive advantages.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Developed and implemented sales strategies to increase profits.
- Negotiated contracts with clients and developed relationships with key personnel.
- Generated new leads through networking and attending industry events.
Ticketing Agent
LOT Polish Airlines
11.1996 - 03.1997
- Selling tickets to passengers at LOT Warsaw Town Office
- After sales servicing of LOT and code-share partners reservations
Sales and Product Manager
Travel Agency Magellan
10.1994 - 10.1996
- Developed new land packages at various international destinations
- Liaised with sub-agents to better understand business needs and current market landscape
- Monitored market trends and competitor performance to update promotional strategies.
- Tour leader to various destinations
Education
6th Secondary School
Poznan , Poland PG Diploma - Management And Finance in The Airline Industry
Warsaw School Of Economics ( SGH )
Warsaw, Poland 04.2011
Master of Science - Sales And Marketing
University of Economics in Poznan
Poznan, Poland 05.1998
High School Diploma -
University of Economics in Poznan
Poznan, Poland04.1996
Skills
- Client Relationship Building
- Business Development
- Key Account Management
- Data-driven decision-making
- Account Management
- Revenue Generation
- Consultative Selling
- Territory Management
- Lead Generation
- Contract Negotiation
Languages
Polish
Native language
English
Advanced
C1
German
Advanced
C1
Russian
Intermediate
B1
Spanish
Elementary
A2
Timeline
Key Account Manager
Air France KLM
04.2005 - Current
Tour Leader
Free Lancer, Cooperating With Travel Agents
01.2005 - 03.2005
Sales Manager
Finnair
04.1998 - 12.2004
Sales Representative
United Airlines GSA
03.1997 - 03.1998
Ticketing Agent
LOT Polish Airlines
11.1996 - 03.1997
Sales and Product Manager
Travel Agency Magellan
10.1994 - 10.1996
6th Secondary School
PG Diploma - Management And Finance in The Airline Industry
Warsaw School Of Economics ( SGH )
Master of Science - Sales And Marketing
University of Economics in Poznan
High School Diploma -
University of Economics in Poznan
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