Marcin Osiński
Zorawina
Summary
Energetic and organized with knack for leadership and problem-solving. Well-versed in strategic planning and operational efficiency, along with strong analytical and communication skills. Committed to driving team success and achieving organizational goals. Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings. Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
23
23
years of professional experience
Work History
Manager
PZK Hydropol-Dekor
03.2014 - 12.2023
- Accomplished multiple tasks within established timeframes.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
Service Technician
Klima-Therm S.A
03.2009 - 03.2014
- Explained diagnostic findings to customers and outlined repair or service options.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
Installation Technician
Extracair Installations Ltd.
04.2003 - 03.2009
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Completed installations within deadlines, adhering to company policies and safety guidelines.
- Installed and configured new equipment and systems according to company standards.
- Provided excellent customer service, addressing questions and concerns during the installation process.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
Installation Technician
T&S AirSystems Pty. Ltd.
01.2001 - 01.2003
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Scheduled and performed maintenance, repair and upgrades of existing equipment and systems.
- Received positive feedback from clients for exceptional problem-solving skills during challenging installations.
- Continuously updated knowledge on industry trends and emerging technologies, enhancing skillset as an Installation Technician.
- Coordinated with logistics teams to ensure timely delivery of required materials for successful project completion.
- Achieved high customer satisfaction ratings, consistently exceeding company benchmarks through quality service.
- Collaborated with team members to complete complex installation projects on time and within budget.
Education
Certificate of Technical Studies - Technology Management
Compendium
Wroclaw, Poland06.2010
GED -
Lloyds International College
Sydney, Australia10.2003
High School Diploma -
High School Name Jana III Sobieskiego
Olawa, Poland06.2000
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Relationship building
- Product management
- Brand management
- Clear communication
- Safety procedures
- Coaching and mentoring
- Problem resolution
- Positive attitude
- Adaptability and flexibility
- Attention to detail
- Problem-solving
- Excellent communication
- Problem-solving aptitude
- Project management
Languages
Polish
Native language
English
Advanced
C1
German
Elementary
A2
Russian
Intermediate
B1
Timeline
Manager
PZK Hydropol-Dekor
03.2014 - 12.2023
Service Technician
Klima-Therm S.A
03.2009 - 03.2014
Installation Technician
Extracair Installations Ltd.
04.2003 - 03.2009
Installation Technician
T&S AirSystems Pty. Ltd.
01.2001 - 01.2003
Certificate of Technical Studies - Technology Management
Compendium
GED -
Lloyds International College
High School Diploma -
High School Name Jana III Sobieskiego
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