Marcin Szymański
Gdansk
Summary
Dynamic Customer Support Specialist with a proven track record at Concentrix, excelling in customer satisfaction and technical problem-solving. Adept at multitasking in high-pressure environments, I leverage excellent communication skills and policy adherence to enhance service delivery. Recognized for building rapport and efficiently diagnosing issues, ensuring seamless user experiences.
Overview
1
1
year of professional experience
Work History
Customer Support Specialist
Concentrix
09.2025 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Multitasked to handle diverse customer needs in high-volume software setting, prioritizing tasks to keep up with challenging deadlines.
- Created user accounts and assigned permissions.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
Warehouse Worker
BERA GmbH
05.2024 - 11.2024
- Unpacked and repacked items in different quantities and configurations for shipment.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Verified documentation and condition of freight to assure quality standards were achieved.
Education
High School Diploma -
GMS Im Eichholz
Sindelfingen 07-2020
Skills
- Policy and procedure adherence
- Excellent communication skills
- Customer service
- Building rapport
- Verbal/written communication
- Energetic self-starter
Languages
English
Native or Bilingual
German
Native or Bilingual
Polish
Native or Bilingual
Timeline
Customer Support Specialist
Concentrix
09.2025 - Current
Warehouse Worker
BERA GmbH
05.2024 - 11.2024
High School Diploma -
GMS Im Eichholz
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