Summary
Overview
Work History
Education
Skills
Websites
Awards/certificates
Familiar with technology
Timeline
Generic
Marcin Wiśniewski

Marcin Wiśniewski

Cloud Support Engineer
Gdynia

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2025
2025
years of professional experience
2027
2027
years of post-secondary education
2
2
Languages

Work History

Cloud Support Engineer

Arrow Electronics
06.2023 - Current
  • Responsible for premium customer ticket queue
  • Delivering high quality support to premium partners and end customers
  • Managing technical support queries relating to Microsoft Office 365, Azure, Intune, and Dynamics 365
  • Conducted training sessions for junior team members and new hires, fostering a culture of continuous learning and skills development.
  • Streamlined deployment processes with the integration of automation tools and best practices.
  • Improved application performance by identifying bottlenecks and implementing appropriate solutions.
  • Collaboration with a number of specialized Microsoft departments from around the world

Application Support Analyst

Famoc/Techstep
3 2021 - 06.2023
  • Supported end-users of MDM /EMM solution for iOS and Android in navigating complex applications, guiding them through features and functions while troubleshooting issues as needed.
  • Technical configuration and specifications for use of the MDM solution (Android, iOS, Windows)
  • Administration/maintenance of MDM servers, databases
  • Creating rollout lifecycles
  • Administrating MySQL databases
  • CentOS/RHEL, SQL, Android/iOS/Linux server/Application log analysis
  • Customer training sessions, demonstrating the MDM administration portal and its capabilities
  • Software pre-release testing
  • Creation of technical documentation
  • Collaborated with developers, analysts and project managers to expedite incident resolutions.
  • Participated in regular team meetings to discuss ongoing projects, share insights on best practices, and coordinate workload distribution among team members.
  • Developed and maintained effective client communications to guarantee client satisfaction


Helpdesk Agent

MOWI
03.2019 - 03.2021
  • Supporting users with technical and logical problems with IT applications from office in Europe (Poland, Germany, Sweden, Italy, France and Czech Republic)
  • Maintenance of computer systems, network and video devices
  • Providing support for all software in company - troubleshooting, managing
  • I and II line of support - resolve request from ticketing system (JIRA)
  • Inventory management

Co-Owner

Clouds Sp. z o.o.
07.2017 - 12.2019
  • Company Overview: Company providing shisha smoking experience

IT Trader

Bank BPH/Alior Bank
03.2016 - 05.2017
  • Creating contracts between Bank and suppliers
  • Cooperation with bank's cells (ZZCB, DPWB, ITSec, Compliance)
  • Part in project coordination on Demerger and Merger of the Banks
  • Implementation of saving goals in maintenance contracts ITPbase= 10 mln zł
  • Completed training-basic SQL, innovation laboratory, Lean8 wastes, problem solving, quality tools

IT Help Desk

Bank BPH
11.2012 - 03.2016
  • Technical service for clients using the client platform, in Polish and English language
  • Customer service for telephone banking, debit cards and bank accounts (multiskill)
  • Free use of main and collateral banking systems (about 30 programs)

Help desk

Superhost.pl
05.2011 - 08.2012
  • Customers service in technical problems
  • Analyzing problems and proposing solutions
  • Creating sponsorship and subscription contracts

Education

Linux Administrator -

ALX

VMware vSphere: Install, Conf, Manage V6.7 - undefined

Altkom Akademia

Junior Front-end Developer - undefined

infoShare Academy

Bachelor Degree - Economy

University of Gdańsk
01.2005 - 01.2010

Skills

Android/iOS administration

Troubleshooting

Problem-solving abilities

User Support

Communication skills

Awards/certificates

  • Linux Administrator
  • VMware - Installing, Manage, Configure v6.7
  • InfoShare - Junior Front-end developer
  • Scrum - Professional Scrum Developer
  • BPH/Alior Bank - Certificate of Szkoła LideroHw Zmian
  • BPH/Alior Bank - Diploma Bohater ZOPRO
  • BPH/Alior Bank - Many Above & Beyond rewards
  • Security of Windows platforms

Familiar with technology

  • VMware, vSphere 6.7, vCenter Server
  • CentOS/RHEL, SQL, Bash
  • HTML, CSS, Bootstrap, jQuery, JavaScript, ReactJS
  • MS Windows Server 2012, MS Windows 7 & 10, Linux (ubuntu, exploring Kali)
  • Active Directory, JiRA, Kayako, ServiceNOW

Timeline

Cloud Support Engineer

Arrow Electronics
06.2023 - Current

Helpdesk Agent

MOWI
03.2019 - 03.2021

Co-Owner

Clouds Sp. z o.o.
07.2017 - 12.2019

IT Trader

Bank BPH/Alior Bank
03.2016 - 05.2017

IT Help Desk

Bank BPH
11.2012 - 03.2016

Help desk

Superhost.pl
05.2011 - 08.2012

Bachelor Degree - Economy

University of Gdańsk
01.2005 - 01.2010

VMware vSphere: Install, Conf, Manage V6.7 - undefined

Altkom Akademia

Junior Front-end Developer - undefined

infoShare Academy

Application Support Analyst

Famoc/Techstep
3 2021 - 06.2023

Linux Administrator -

ALX

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Marcin WiśniewskiCloud Support Engineer