Marco Bevilacqua
Cracow,12
Summary
I've started to learn IT when I was 10 years old, I always improved my knowledge by reading specific magazines and guides and by attending to specific courses.
I'm a person with high sense of duty, I'm not afraid to face new challenges, I learn new things quickly and I'm always highly committed to maintain my work quality on highest level.
I really like to work in a team and reaching results together with my team mates by sharing knowledge and helping them.
Customer satisfaction and problem solving are my main objectives.
Knowledgeable IT/Cloud engineer with strong background in engineering principles and project management. Successfully led multiple initiatives to improve process efficiency and product quality. Demonstrated expertise in problem-solving and collaboration with cross-functional teams.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Seniore Engineer Cloud&Infra Management
LTIMindtree
08.2024 - Current
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
- Providing high level technical support within Microsoft Azure Cloud.
- Azure Entra ID.
- Active Directory.
- Azure Entra Connect.
- Microsoft InTune.
- Windows Server ADFS.
- Providing professional technical support of Azure Subscriptions (Pay as you go, Sponsorship, Visual Studio)
IT Specialist
HCL Technologies
10.2019 - 08.2024
- Provide high level technical support through ticketing system, chat, e-mail and phone call
- IBM Notes and Microsoft MFA authenticator administrator role.
- Providing daily support to my Reporting Manager such as controlling calls volume and available agents.
- Providing process training to new joiner.
- Floor support.
- Weekly meetings with customer's IT managers regarding our performances and knowledge sharing.
- Technical bridges with Critical Incident Management, customer's IT Managers and Workplace teams.
- Network issue troubleshooting.
- AS400 and Mainframe knowledge.
- Active Directory.
Mechatronics Technician
MARCUS AUTO SERWIS
09.2015 - 10.2019
- Car ECU diagnostic and coding.
- Ability to read and understand electronic diagram
- Ability to use popular car part's catalog (VW ETKA, INTEGRA, BMW ETK etc.)
- Troubleshoot electric faults.
- Customer technical advisor
Education
High School Diploma -
ITIS Antonio Pacinotti
Rome06-2008
Skills
- Critical thinking
- Project management
- Project planning
- Data analysis
- Quick learning
- Root-cause analysis
- Technical writing
- Cybersecurity awareness
- Cloud computing
- Problem-solving
- Computer skills
- Team building
- Attention to detail
- Troubleshooting
- Multitasking
- Excellent communication
- Analytical thinking
- Problem resolution
- Active listening
- Quality assurance
Accomplishments
During my work experience in HCL I've been awarded as one the best employee during year 2022 in HCL Achiever's League.
In June 2023, during my work experience in HCL our project's customer has personally gave me two certificate of appreciation because of my top notch work quality.
Certification
- Microsoft AZ-900 Azure Fundamentals (June 2024)
- Microsoft AI-900 Azure AI Fundamentals (February 2025)
- IIHT Ltd GEN AI Unveiled: A journey into the future of intelligence (September 2024)
Languages
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
Polish
Advanced (C1)
Timeline
Seniore Engineer Cloud&Infra Management
LTIMindtree
08.2024 - Current
IT Specialist
HCL Technologies
10.2019 - 08.2024
Mechatronics Technician
MARCUS AUTO SERWIS
09.2015 - 10.2019
High School Diploma -
ITIS Antonio Pacinotti
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