Marco Potenziani

Responsible for implementation of administrative processes and professional front office support for the customers in the area of HR Direct, while taking into account legal and operational agreements, and other applicable arrangements.

Advise customers via phone or e-mail, also in matters with high complexity, and you work with internal and external stakeholders.

Independent processing of tasks according to the department architecture and provide sources for mor complex issues. This includes regular alignment on any changes or updates and training of the HR Direct team, as well as properly documenting the knowledge in the knowledge base.

Internal trainer, member of the Engagement team 2024.

Prepare Contracts for ICS projects, build productive relationships and feedback loops with Legal, Finance, Sales, and Product teams.

Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.

Increased customer satisfaction by addressing and resolving complaints in a timely manner.

Following the progress of compliant investigation maintaining communication between different entities inside and outside the company providing information whenever asked at any step of the investigation

Update cases according to their follow-up in a timely and accurate manner with clear accountability for quality, compliance and data integrity and monitoring

First contact with costumers. Active support provided to Italian bank “Unicredit” employees, managers and HR departments in personnel administration.

Supporting timesheeet management (attendances, sickness, maternity leave, leave of absence) for each employee.

Answers, solutions and recommendations provided for inquires related to HR processes/procedures by phone calls and ticketing.

Employees Document controlling.

Assist with training to team members.

Provide assistance to assigned projects.

Transactions on employees profiles executed in accordance with the procedures and regulations for the country, the Italian national contract for the banking workers with the highest standards of time and quality under the contract with the customer.

Inputting, updating and maintaining all HR related data via HR System in a timely manner.