Summary
Overview
Work History
Education
Skills
Software
Interests
Hobbies
Timeline
Hi, I’m

MARCO SALERNO

Senior Test Manager

Summary

  • Multi-tasking leader with twelve years of experience in production, coordination and management of projects in linguistic and functional testing sector.
  • Organized, responsible and far-sighted.
  • Dedicated to detail-oriented leadership and goal-oriented planning.
  • Solid managerial and operational skills adaptable to dynamic company, customer and project needs. Excellent key project stakeholders oversight and issue resolution talent.
  • Highly effective overseeing multiple tasks and employees at once.
  • Successful at motivating my teams to meet challenging deadlines, both in physical or in virtual office environment.
  • Keen abilities in scheduling and strategy development to Agile and DevOps teams.
  • Dealing with unexpected problems has never scared me, since every problem represents a potential opportunity to transform a critical issue into a personal or a Company success.
  • Strong aptitude for learning and enriching my experiences.
  • Work with efficiency both as a team and independently, in quiet or high pressure conditions.

Overview

13
years of professional experience
2
Languages

Work History

Transperfect Polska
Warsaw

Senior Test Manager
09.2022 - Current

Job overview

  • Maintained bug reporting system for logged faults, delegating issues to development personnel for remediation.
  • Updated ongoing testing procedures for software to account for changes resulting from post-release patches.
  • Coordinated with off-site staff to verify correct use of test procedures and confirm accurate reporting.
  • Edited software documentation to increase accuracy and reduce occurrences of user error due to confusing content.
  • Analyzed historical testing results to isolate failure patterns for long-term investigation into possible development protocols improvements.
  • Reviewed bug reports and error logs, translating data into digestible reports for senior leadership personnel.
  • Defined testing and acceptance strategies and determined quality assurance benchmarks.
  • Incorporated delivery requirements into planning of testing schedules.
  • Kept scripts and test cases updated with current requirements.
  • Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.

Lionbridge Poland z.o.o.
Warsaw

Senior Project Manager
07.2021 - 08.2022

Job overview

  • Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
  • Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
  • Partnered with project team members to identify and quickly address problems.
  • Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
  • Developed, led and coordinated multi-disciplinary team to redefine problems and reach solutions based on different perspectives, with the goal to assure timely delivery and compliance of project requirements.
  • Developed and maintained relationships with key stakeholders to meet objectives and boost rapport.
  • Analyzed project performance data to identify areas of improvement.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Documentary and bureaucratic control of project activities to guarantee the company and the customer compliance with current regulations and policies.
  • Planning and management of meetings with the client, aimed at guaranteeing the supervision of the activities and a correct and transparent communication between the actors of the project.
  • Schedule weekly meetings with my Leads, to offer them support in coordinating production and reinforce their motivation.
  • Periodic review of the performance of the members of all team members involved in the projects I direct, with implementation of improvement or corrective actions where necessary.





Lionbridge Poland z.o.o.
Warsaw

Team Leader
07.2018 - 07.2021

Job overview


  • Management, supervision and motivation of entire teams (from 2 up to 16 people) during long periods of tele-work.
  • Coordination of localization testing, language testing and functional testing on fixed and mobile devices (Windows, Web, Mac, Android and iOS).
  • Creation of project documentation, description of KPIs and actions to achieve results and sharing with the work team.
  • Assigning specific tasks based on the experience and skills of each team member to optimize results in critical work peaks.
  • Supervision and evaluation of my team's performance and identification of additional or refresher training needs, discussed with my managers.
  • Search for new collaborators, CV screening and conduct of selection interviews. Effective management of relationships with managers, executives, stakeholders and internal and external collaborators.
  • Built strong relationships with customers through positive attitude and timely responses, through email or phone call.

Lionbridge Poland z.o.o.
Warsaw

Senior Software Tester
01.2013 - 06.2018

Job overview

  • Execution of accurate linguistic and functional E2E and UAT tests on fixed and mobile devices (Windows, Web, Android and iOS) for more than five projects per year.
  • Tracking, prioritization and organization of bugs found in the Apps and software in question, in collaboration with the development team in order to allow rapid implementation of the fixes.
  • Compilation of feedback regarding the progress of the application development project.
  • Contribution of ideas and suggestions during meetings with internal Test Leads of the company and communication of updates regarding deadlines, projects and improvements made.
  • Effective and proactive collaboration with colleagues and superiors, working in full synergy with the team to achieve the set objectives.
  • Coordination of the team in the absence of the Team Lead.
  • Technical tutoring to support new hires.
  • Preparation of test cases for Loc and Native testing and repro-steps for regression testing.
  • Incorporated delivery requirements into planning of testing schedules.

Lionbridge Poland z.o.o.
Warsaw

Game Tester
04.2010 - 12.2012

Job overview

  • Linguistic and functional testing of video games for consoles, PCs and mobile devices, carried out by executing ad hoc test plans.
  • Bug detection and reporting through specific platforms co-managed by the customer.
  • Provided subjective feedback to shape game development by applying personal and third-party taste profiles.
  • Direct bug fixes by modifying code or portions of code. Installation of builds sent periodically by software houses.
  • Detailed control of the operation of new builds on different types of hardware, with the related drafting of analysis reports for developers.
  • Testing of audio and subtitle synchronization with speech, identifying missing portions, mismatch errors and inconsistent sound design.
  • Evaluated function, performance and design compliance of every product against design standards and customer needs.

Education

Università Degli Studi "Carlo Bo",
Urbino, Italy

No Degree from Sociology
04.2001

University Overview

Skills

Project Management, Decision making

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Software

Azure DevOps / Agile Kanban Board

Jira

Microsoft Visual Studio

Microsoft Teams, Zoom, Slack

Microsoft Power BI

Microsoft Outlook

Word, Excel, PPT

Interests

Reading

Cooking

Meditation

Hobbies

Hobbies

I like to collect original arts and toys from Japan (60s, 70s and 80s).


I like to paint and prepare hand made drawings.

Timeline

Senior Test Manager
Transperfect Polska
09.2022 - Current
Senior Project Manager
Lionbridge Poland z.o.o.
07.2021 - 08.2022
Team Leader
Lionbridge Poland z.o.o.
07.2018 - 07.2021
Senior Software Tester
Lionbridge Poland z.o.o.
01.2013 - 06.2018
Game Tester
Lionbridge Poland z.o.o.
04.2010 - 12.2012
Università Degli Studi "Carlo Bo",
No Degree from Sociology
04.2001

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MARCO SALERNOSenior Test Manager