Summary
Overview
Work History
Education
Skills
Certification
Languages
Hobbies and Interests
References
Timeline
Generic
Marek Dąbrowski

Marek Dąbrowski

Summary

Accomplished MBA graduate with a proven track record in leadership roles. I am a strategic thinker and effective leader, known for my ability to identify and resolve complex business challenges with a logical and composed approach. My extensive experience has honed my skills in innovative problem-solving, decision-making, and implementing cutting-edge solutions. Committed to continuous learning, especially in emerging technologies, I bring a dynamic and results-oriented mindset to drive business success

Overview

12
12
years of professional experience
1
1
Certification

Work History

International Projects Coordinator

Wolters Kluwer
06.2022 - Current
  • Led international software development projects involving multiple stakeholders in a corporate environment.
  • Cultivated strong relationships with international partners, fostering collaboration and open communication.
  • Improved stakeholder satisfaction by proactively addressing concerns and providing regular progress updates.

Project Manager

Wolters Kluwer Polska
08.2019 - 05.2022
  • Managed internal and commercial software development and business process improvement projects.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.

Head of Account Management

GetResponse
07.2014 - 04.2019
  • Led multiple international teams based in Poland, Russia and Malaysia to deliver exceptional quality of service to enterprise clients.
  • Enhanced client satisfaction by implementing strategic account management processes and fostering long-term relationships.
  • Expanded revenue opportunities by identifying potential upsells and cross-sells within existing accounts.
  • Developed a comprehensive onboarding process to ensure smooth transitions for new clients, reducing churn rate.

Account Management Team Leader

GetResponse
07.2013 - 06.2014
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Developed team members' skills through targeted coaching sessions, resulting in improved individual performance.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.

Senior Account Manager

GetResponse
01.2013 - 06.2013
  • Boosted client satisfaction by effectively managing and resolving account issues.
  • Increased revenue for the company through strategic upselling and cross-selling initiatives.
  • Developed long-lasting client relationships by providing exceptional customer service and support.
  • Streamlined account management processes, improving overall efficiency and productivity.

Account Manager

GetResponse
08.2012 - 12.2012
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.

Customer Success Specialist

GetResponse
02.2012 - 07.2012
  • Promoted a positive brand image by consistently delivering exceptional customer service experiences.
  • Developed comprehensive product knowledge to provide accurate information and effective troubleshooting assistance.
  • Recognized as top performer, consistently meeting or exceeding key performance metrics for the department.

Public Relations Specialist

Sheraton
08.2011 - 12.2011
  • Enhanced brand visibility by executing strategic media campaigns and utilizing social media platforms.
  • Secured positive press coverage for clients through targeted outreach and effective storytelling techniques.
  • Managed crisis communications, mitigating potential damage to client reputation and restoring public trust.

Education

MBA - Strategy, Programme And Project Management

Technical University of Gdansk
Gdansk
01.2023

Master of Science - Business, Erasmus Scholarship

Technological University Dublin
Dublin, Ireland
05.2011

Master of Arts - International Business

University of Gdansk
Gdansk, Poland
05.2011

Bachelor of Arts - Tourism And Leisure Management

Gdansk University of Physical Education And Sport
Gdansk, Poland
05.2009

Bachelor of Arts - Teaching English As A Foreign Language

University of Gdansk
Gdansk, Poland
05.2006

Skills

  • Leadership
  • Management
  • Project and Product Management
  • Agile methodologies
  • Critical thinking and problem solving
  • Interpersonal Communication
  • Customer Relationship Management
  • JIRA, Confluence, Miro, Figma and others
  • SQL

Certification

  • SAFe 5 Agilist, 06/2022
  • Prince2 Agile, 07/2019
  • ITIL 4 Foundation, 06/2019

Languages

Polish
Proficient
C2
English
Proficient
C2
German
Upper intermediate
B2
Spanish
Elementary
A2

Hobbies and Interests

  • Basketball
  • Health & Fitness
  • Psychology
  • Technology
  • Travelling
  • Foreign Languages

References

Available on my LinkedIn profile

Timeline

International Projects Coordinator

Wolters Kluwer
06.2022 - Current

Project Manager

Wolters Kluwer Polska
08.2019 - 05.2022

Head of Account Management

GetResponse
07.2014 - 04.2019

Account Management Team Leader

GetResponse
07.2013 - 06.2014

Senior Account Manager

GetResponse
01.2013 - 06.2013

Account Manager

GetResponse
08.2012 - 12.2012

Customer Success Specialist

GetResponse
02.2012 - 07.2012

Public Relations Specialist

Sheraton
08.2011 - 12.2011

MBA - Strategy, Programme And Project Management

Technical University of Gdansk

Master of Science - Business, Erasmus Scholarship

Technological University Dublin

Master of Arts - International Business

University of Gdansk

Bachelor of Arts - Tourism And Leisure Management

Gdansk University of Physical Education And Sport

Bachelor of Arts - Teaching English As A Foreign Language

University of Gdansk

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Marek Dąbrowski