Marek Gliszczynski

• · Independently managing key customer accounts
• · Managing incoming customer calls and emails regarding pricing and availability, Emergency Order entry, backorder Status, Tracking/Shipping information, freight forwarders, and Returns
• · Initiating and expediting production for Gates products based on customer requirements
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Streamlined communication with clients for improved understanding of their needs and preferences.
• Collaborated with team members to develop effective strategies for enhancing the overall customer experience.
• Managed high call volume, maintaining a professional demeanor and ensuring timely resolution of issues.
• Provided personalized assistance to customers, tailoring solutions to best meet their individual requirements.
• Conducted regular follow-ups with clients to ensure satisfaction and identify areas for improvement.

Responsibilities:

• Delivering a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, intranet and e mail
• Updating incidents with detailed and relevant information in a timely and effective manner;
• Providing updates to customers with regards to specific incidents and manage a trouble ticket through to resolution

Responsibilities:

• Keeping obligations and correctness in task execution
• Providing support for other employees and departments in problem solving- answering queries from other departments
• Cooperating effectively and constructively with Business Partner

Responsibilities:

• Delivering service and support to customers via inbound/outbound calls or emails for suite of applications and services
• Providing problem resolution to customers by performing a question diagnosis or guiding users through step-by-step solutions
• Tracking and escalating existing support tickets and ensuring timely follow up and customer satisfaction

Responsibilities:

• Generating offers based on Customer’s requests as well as technical product and service specifications
• Checking products availability, consulting solutions (including contact with internal technical departments), offering alternatives
• Cooperating with internal departments and the business

Responsibilities:

• Providing hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
• Routing problems to internal support group
• Using Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions

Responsibilities:

• Verification of invoices and providing instructions to process subsequent credit notes
• Identifying, tracking and effectively escalating rebate and pricing queries, issues bringing them to resolution
• Ensuring accounts are up to date and issues are dealt with in a timely manner

Responsibilities:

• Making amendments on Purchase Orders via SAP
• Creating Cutomer’s profile via MyIntegra

Responsibilities:

• Receiving calls from customers asking for help to resolve IT issues

Responsibilities:

• Candidate’s background screening